Last Updated: 28 April 2026
This Booking Policy explains how bookings are handled through Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients discover DJs, singers, bands, hosts, performers and entertainers, and we help connect clients with suitable artists for their event.
Unless clearly stated otherwise, entertainers listed or booked through OTE are independent artists, performers, suppliers or acts. They are not employees of OTE. OTE helps with enquiries, communication, availability checks, booking support and payment arrangements where applicable, but the entertainer remains responsible for their own performance, conduct, equipment, travel, insurance and delivery of the agreed service.
By submitting a booking enquiry, accepting a quote, confirming a booking or making a payment through OTE or an approved payment method arranged by OTE, you agree to this Booking Policy.
OTE is designed to make booking entertainment simple.
A typical booking may work as follows:
The client submits an enquiry through the OTE website, artist directory, booking form or by contacting OTE directly.
OTE reviews the enquiry and checks the event details, including date, location, timings, event type, preferred act, requirements and any special notes.
OTE contacts the relevant entertainer, artist or supplier to check availability, suitability and pricing.
The entertainer provides their fee, availability or requirements where needed.
OTE presents the client with a booking option, quote or final price. This may include the entertainer’s fee, OTE commission, service fees, administration fees, travel costs or other agreed costs where applicable.
The client confirms whether they wish to proceed.
The booking is only confirmed once the required payment, deposit or agreed confirmation step has been completed and OTE has confirmed the booking in writing.
The entertainer attends and performs the booking as agreed.
Where OTE is handling payment, the entertainer is paid in line with the agreed payment process after any applicable commission, service fee, admin fee or deduction has been applied.
OTE may support the booking process, but the actual performance is delivered by the entertainer or supplier booked for the event.
OTE acts as a platform, directory, introducer and booking support service.
This means we may:
Help clients find suitable entertainers.
Promote artist profiles through our directory.
Check availability with entertainers.
Help collect event details.
Provide quotes or booking options.
Support communication between the client and entertainer.
Help arrange payments where applicable.
Provide booking confirmation information.
Help resolve issues where reasonable.
OTE does not normally provide the performance directly unless the booking is specifically for an OTE-owned or OTE-managed service.
For most artist, band, DJ, host or performer bookings, the entertainer is an independent provider responsible for delivering their own service.
OTE is not the entertainer’s employer, manager, legal representative or exclusive agent unless a separate written agreement states otherwise.
Entertainers using or being booked through the OTE platform are responsible for delivering their agreed service professionally and safely.
This includes:
Arriving on time.
Performing for the agreed duration.
Providing the agreed service.
Bringing suitable equipment unless agreed otherwise.
Managing their own travel, setup and pack-down.
Communicating clearly and professionally.
Following venue rules and event requirements.
Behaving respectfully towards clients, guests, venue staff and OTE.
Making sure their act matches the profile, description or quote provided.
Holding any required insurance, licences, checks or compliance documents.
OTE does not provide insurance, equipment, transport or personal cover for independent entertainers unless specifically agreed in writing.
Any no-show, late cancellation, misconduct, repeated complaint, misleading profile information or failure to deliver an agreed booking may result in removal, suspension or deactivation from the OTE platform.
Clients are responsible for providing accurate event details and making sure the event is suitable for the entertainer being booked.
This includes:
Providing the correct date, time and venue address.
Explaining the type of event clearly.
Confirming access, parking, setup space and power availability.
Providing any venue rules, sound limits or restrictions.
Making payment on time.
Responding to booking questions promptly.
Making sure the venue is safe and suitable for the entertainment.
Making sure guests behave appropriately towards the entertainer.
Informing OTE of any changes as soon as possible.
Clients understand that entertainers are independent performers or suppliers and are responsible for their own conduct, equipment, travel, insurance and performance delivery.
Prices may vary depending on the entertainer, event date, location, duration, equipment required, travel, setup needs and any additional services requested.
A quote may include:
The entertainer’s performance fee.
OTE commission.
OTE service or administration fees.
Travel costs.
Equipment costs.
Extra performance time.
Additional services or requirements.
A quote is not a confirmed booking until OTE confirms it in writing and any required payment or deposit has been made.
OTE may update a quote if the event details change or if additional requirements are added after the original enquiry.
Payments may be made through the OTE website, by invoice, by bank transfer or through another approved method arranged by OTE.
Some bookings may require full payment upfront. Others may require a deposit, part payment or agreed staged payment. The required payment terms will be explained as part of the booking process.
A booking is not confirmed until the required payment or deposit has been received and OTE has confirmed the booking in writing.
Where OTE handles payment, OTE may deduct agreed commission, service fees, administration fees or other agreed charges before paying the entertainer.
Where payment is made directly to an entertainer or supplier as part of an approved arrangement, that payment may be subject to the entertainer’s own terms as well as this Booking Policy.
Clients should not make direct off-platform payments to entertainers unless OTE has approved this as part of the booking arrangement. OTE may not be able to assist with payment disputes where payments have been made outside of the agreed OTE booking process.
All refunds, cancellations and payment disputes will be handled in line with this policy, any agreed booking terms and any statutory rights that may apply.
A booking is confirmed only when:
The event details have been provided.
The entertainer has accepted the booking.
Any required payment or deposit has been received.
OTE has confirmed the booking in writing.
Until these steps are complete, the date is not guaranteed and the entertainer is not reserved.
Clients should not treat a booking as confirmed until they have received confirmation from OTE.
If a client wants to change the booking after it has been confirmed, they must contact OTE as soon as possible.
Changes may include:
Date changes.
Time changes.
Venue changes.
Performance duration changes.
Equipment changes.
Guest number changes.
Event type changes.
Additional services.
Changes must be approved by OTE and the entertainer. Extra charges may apply.
OTE cannot guarantee that an entertainer will be available or able to accept changed booking details.
If a client cancels a confirmed booking, cancellation charges may apply.
Deposits, booking fees, service fees and payments may be non-refundable once the entertainer has been reserved, work has started, admin has been carried out or the event date has been held.
The exact refund position may depend on:
The entertainer’s terms.
The amount of notice given.
Whether OTE has already carried out booking work.
Whether the entertainer has turned down other work.
Whether costs have already been incurred.
Whether a deposit or full payment was made.
Any statutory rights that may apply.
Where a refund, partial refund, credit note or date transfer is possible, this will be reviewed on a case-by-case basis.
OTE is not responsible for refunding money paid directly to an entertainer outside the approved OTE payment process.
If an entertainer cancels a confirmed booking, OTE will make reasonable efforts to help the client find a suitable replacement where possible.
However, OTE cannot guarantee that a replacement entertainer will be available, suitable or priced the same as the original booking.
If OTE has taken payment for the booking and the entertainer cancels without a suitable replacement being provided, OTE will review the payment position and any refund due in line with the booking terms and any statutory rights that may apply.
If payment has been made directly to the entertainer, the entertainer may be responsible for any refund, compensation or alternative arrangement.
OTE may suspend, deactivate or remove entertainers who cancel bookings without good reason, fail to communicate or cause serious issues for clients.
OTE is not responsible for additional losses, inconvenience, venue costs, guest costs, travel costs or other indirect losses caused by entertainer cancellation, except where OTE is legally responsible.
OTE is not responsible for issues outside its direct control.
This may include:
Bad weather.
Travel delays.
Traffic issues.
Illness.
Venue problems.
Power failure.
Sound restrictions.
Guest behaviour.
Access problems.
Parking issues.
Technical failures.
Public transport disruption.
Emergency situations.
Force majeure events.
Supplier issues.
Where possible, OTE and the entertainer may try to help resolve issues, but event disruption does not automatically entitle the client to a refund.
The entertainer remains responsible for managing their own equipment, travel, setup and performance delivery.
OTE promotes entertainers based on information provided by the entertainer, publicly available information, profile content, media, previous work, client feedback and platform activity.
OTE will make reasonable efforts to present artists honestly and accurately, but we cannot guarantee:
A specific audience reaction.
A specific atmosphere.
A specific number of songs.
A specific setlist unless agreed in writing.
A specific energy level.
Guest participation.
Crowd response.
Style beyond what has been agreed.
Equipment performance supplied by the entertainer.
The success of the event.
The entertainer is responsible for delivering the performance agreed with the client and OTE.
Clients are encouraged to provide key preferences, music requests, timings and expectations before the event so these can be discussed with the entertainer where appropriate.
Unless agreed otherwise, independent entertainers are responsible for providing their own equipment and making sure it is suitable, safe and appropriate for the booking.
This may include:
Sound equipment.
Lighting equipment.
Instruments.
Microphones.
Cables.
Stands.
Performance materials.
Safety checks.
PAT testing where required.
Public liability insurance where required.
Clients are responsible for making sure the venue can support the entertainment being booked. This may include suitable access, safe setup space, electricity, parking, sound permissions and any relevant venue approvals.
OTE may request proof of insurance, equipment checks or compliance documentation from entertainers for certain bookings, but the entertainer remains responsible for maintaining these documents and meeting required standards.
Both clients and entertainers are expected to behave respectfully and professionally.
Unacceptable behaviour may include:
Verbal abuse.
Threatening behaviour.
Harassment.
Discrimination.
Aggression.
Intoxication that affects safety or performance.
Illegal activity.
Damage to property.
Unsafe behaviour.
Failure to follow venue rules.
Harassment of entertainers, staff or guests.
If serious misconduct occurs, OTE may cancel a booking, refuse future bookings, remove an entertainer from the platform or take other action we consider appropriate.
Entertainers removed for misconduct are not automatically entitled to a refund of any membership, platform or promotional fees.
OTE may help manage communication between clients and entertainers before a booking.
Clients and entertainers should respond promptly and provide accurate information.
All important booking updates should be sent through OTE where possible so there is a clear record of the arrangement.
OTE may not be responsible for issues caused by private arrangements, side agreements or direct changes made between the client and entertainer without OTE’s knowledge.
If a client has an issue with a booking, they should contact OTE as soon as possible.
Where possible, complaints should be raised within 48 hours of the event.
The complaint should include:
The booking name.
Event date.
Entertainer name.
A clear explanation of the issue.
Any supporting evidence, such as photos, videos or messages.
OTE may review the complaint, speak with the entertainer and help both sides reach a fair outcome where reasonable.
However, because many entertainers are independent performers, responsibility for performance issues, conduct, equipment failure or failure to deliver the agreed service may sit with the entertainer.
OTE does not guarantee refunds or compensation for complaints unless OTE is legally responsible or has agreed this in writing.
Refunds and compensation are reviewed based on the circumstances of the booking.
OTE may consider:
Whether the booking was confirmed.
Whether payment was made to OTE or directly to the entertainer.
Whether the entertainer delivered the agreed service.
Whether the issue was within the entertainer’s control.
Whether the issue was caused by the client, venue, guests or third parties.
Whether cancellation terms apply.
Whether statutory rights apply.
If OTE has only acted as an introducer, directory or booking facilitator, refunds or compensation may be the responsibility of the entertainer or supplier who delivered, failed to deliver or cancelled the service.
Nothing in this policy affects any statutory rights that may apply.
OTE may sometimes approve payment or communication arrangements outside the main website platform.
Where this happens, the arrangement must still be approved by OTE to be treated as an OTE-supported booking.
If a client and entertainer make private arrangements, change the booking, adjust the price or make payment outside the agreed OTE process without telling OTE, OTE may not be able to assist with disputes, refunds, cancellations or complaints.
OTE is not responsible for private arrangements made directly between clients and entertainers without OTE’s approval.
OTE is a platform, directory and booking support service. It does not control every part of the entertainer’s business, conduct, travel, equipment, performance or availability.
Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Entertainer no-shows.
Poor performance by an independent entertainer.
Equipment failure owned or supplied by the entertainer.
Travel delays.
Illness.
Venue issues.
Guest behaviour.
Client behaviour.
Weather disruption.
Power failure.
Noise restrictions.
Cancelled events.
Loss of enjoyment.
Indirect losses.
Private arrangements made outside the approved OTE process.
Disputes between clients, entertainers, venues, guests or third-party suppliers.
Where OTE is legally responsible for something, OTE’s liability will be limited to the amount paid directly to OTE for the relevant booking, unless the law says otherwise.
Clients book entertainers at their own risk. Entertainers perform at their own risk.
OTE may remove, suspend or deactivate an entertainer from the platform if they:
Fail to attend a confirmed booking.
Cancel without good reason.
Receive serious or repeated complaints.
Behave unprofessionally.
Provide misleading information.
Fail to deliver the agreed service.
Cause damage to OTE’s reputation.
Fail to provide required documentation.
Act in a way that OTE considers unsafe, abusive or inappropriate.
Removal from the platform does not automatically entitle the entertainer to a refund of membership, promotional or platform fees.
OTE may update this Booking Policy as the platform develops, booking processes change, membership options change or new services are added.
The latest version published on the OTE website will apply to new and ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated policy.
For booking assistance, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By submitting a booking enquiry, accepting a quote, confirming a booking, making a payment or using OTE to arrange entertainment, you confirm that:
You have read and understood this Booking Policy.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that many entertainers are independent performers, suppliers or acts.
You understand that entertainers are responsible for their own conduct, equipment, travel, insurance and performance.
You understand that a booking is not confirmed until OTE confirms it in writing and any required payment or deposit has been received.
You understand that cancellations, refunds and changes may be subject to this policy, the entertainer’s terms, the agreed booking details and any statutory rights that may apply.
You agree to provide accurate information and communicate clearly throughout the booking process.
Last Updated: 28 April 2026
This Cancellation Policy explains how cancellations are handled for bookings arranged through Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients find and book DJs, singers, bands, hosts, performers and entertainers, but unless clearly stated otherwise, entertainers are independent performers, suppliers or acts. They are not employees of OTE.
OTE may help with enquiries, availability checks, quotes, booking confirmation, communication and payment arrangements where applicable, but the entertainer remains responsible for their own availability, attendance, conduct, equipment, travel, insurance and performance.
By submitting an enquiry, confirming a booking, making a payment, accepting a booking opportunity or performing at an event arranged through OTE, you agree to this Cancellation Policy.
OTE acts mainly as a platform, directory, introducer and booking support service between clients and entertainers.
For most bookings, OTE is not the performer, employer, event organiser, venue, legal representative or direct supplier of the entertainment. The entertainer or supplier booked for the event is responsible for delivering the agreed service.
Cancellations, refunds and compensation will depend on the booking details, how payment was made, the reason for cancellation, the notice given, any terms agreed with the entertainer and any statutory rights that may apply.
Where OTE has taken payment directly, OTE may help review and process any refund due in line with the agreed booking terms. Where payment has been made directly to an entertainer or supplier, refund responsibility may sit with that entertainer or supplier.
A booking is only confirmed when:
The client has provided the required event details.
The entertainer has accepted the booking.
Any required payment, deposit or confirmation fee has been received.
OTE has confirmed the booking in writing.
Until these steps are complete, the date is not guaranteed and the entertainer is not reserved.
If a client cancels a confirmed booking, cancellation charges may apply.
Deposits, booking fees, service fees, admin fees and payments may be non-refundable once the entertainer has been reserved, the date has been held, booking work has started or OTE and/or the entertainer has incurred costs.
Any refund, partial refund, date transfer or credit note will depend on:
The amount of notice given.
The entertainer’s availability and terms.
Whether the entertainer has turned down other work.
Whether OTE has already carried out booking or admin work.
Whether costs have already been incurred.
Whether the payment was made to OTE or directly to the entertainer.
The agreed booking terms.
Any statutory rights that may apply.
Where OTE is only acting as a booking facilitator or introducer, the entertainer may be responsible for deciding whether a refund, partial refund or alternative arrangement is offered.
If an entertainer needs to cancel a confirmed booking, they must notify OTE as soon as possible.
OTE will make reasonable efforts to help the client find a suitable replacement where possible. However, OTE cannot guarantee that a replacement entertainer will be available, suitable or available at the same price.
If OTE has taken payment for the booking and the entertainer cancels without a suitable replacement being provided, OTE will review whether a refund is due in line with the booking terms and any statutory rights that may apply.
If payment was made directly to the entertainer, the entertainer may be responsible for any refund, replacement arrangement or compensation.
Entertainers who cancel late, repeatedly cancel, fail to communicate or cancel without good reason may be suspended, deactivated or removed from the OTE platform without refund of any membership, promotional or platform fees, subject to any statutory rights that may apply.
OTE is not responsible for additional losses, inconvenience, venue costs, guest costs, travel costs, accommodation costs or other indirect losses caused by entertainer cancellation, except where OTE is legally responsible.
If a client changes the event date, time, location, duration, venue, performance type, equipment requirements or any other important detail after a booking has been confirmed, the entertainer may not be able to accept the new arrangement.
The entertainer may:
Accept the change.
Request an additional fee.
Decline the new details.
Treat the change as a cancellation.
Offer a date transfer where possible.
Changes must be approved by OTE and the entertainer before they are treated as confirmed.
OTE cannot guarantee that an entertainer will be available or able to accept changed booking details. If the change cannot be accepted, cancellation terms may apply.
Entertainers are expected to arrive on time and perform as agreed.
If an entertainer fails to attend a confirmed booking or arrives significantly late without valid reason, OTE may review the issue and take action, which may include suspension or removal from the platform.
Where OTE has taken payment, OTE may review whether a refund or partial refund is due in line with the booking terms and any statutory rights that may apply.
Where payment was made directly to the entertainer, the entertainer may be responsible for any refund, partial refund or compensation.
If the client, venue or guests cause delays, refuse access, provide incorrect details, fail to provide suitable setup conditions or prevent the entertainer from performing, the entertainer may not be required to extend the performance or offer a refund.
OTE is not responsible for cancellations, delays or disruption caused by issues outside its direct control.
This may include:
Weather issues.
Traffic or transport delays.
Illness.
Accidents.
Venue restrictions.
Power outages.
Sound limit issues.
Noise complaints.
Access or parking problems.
Technical failures.
Unsafe conditions.
Guest behaviour.
Emergency situations.
Government restrictions.
Supplier issues.
Force majeure events.
Where possible, OTE may help both sides communicate and review options, but external disruption does not automatically entitle the client to a refund.
Refunds or alternative arrangements will depend on the circumstances, the entertainer’s position, payment handling, the booking terms and any statutory rights that may apply.
Entertainers may cancel, pause or stop a performance if they reasonably believe the environment is unsafe.
This may include:
Threats.
Violence.
Harassment.
Discrimination.
Abuse.
Unsafe staging or setup conditions.
Excessive intoxication from guests.
Dangerous venue conditions.
Failure to provide safe access or power.
Behaviour that puts the entertainer, guests or venue staff at risk.
If a performance is cancelled or stopped for safety reasons caused by the client, guests or venue, the entertainer may not be required to offer a refund.
Clients are responsible for ensuring the venue and event environment are safe and suitable for the entertainment being booked.
Both clients and entertainers are expected to behave respectfully and professionally.
If a client, guest or venue behaves in a way that is abusive, threatening, unsafe, discriminatory or unreasonable, the entertainer may withdraw from the booking and no refund may be due.
If an entertainer behaves unprofessionally, fails to deliver the agreed service or breaches OTE policies, OTE may investigate and take action, including removing the entertainer from the platform.
Entertainers removed for misconduct are not automatically entitled to a refund of membership, platform or promotional fees.
Neither OTE, the client nor the entertainer will normally be responsible for failing to perform their obligations where this is caused by events outside reasonable control.
This may include:
Natural disasters.
Extreme weather.
Serious illness.
Accidents.
Emergencies.
Government restrictions.
Public safety incidents.
Major transport disruption.
Venue closure.
Power failure outside the control of the parties.
In these situations, OTE may help review whether the booking can be rearranged, transferred or otherwise resolved, but refunds are not guaranteed unless required by law or agreed as part of the booking terms.
Some bookings may involve an approved payment method outside the main OTE website, such as bank transfer or another payment method arranged by OTE.
If OTE has approved the payment method as part of the booking, OTE may still help with communication and record-keeping.
However, if a client and entertainer make private arrangements, change the price, change the booking details or make payment directly without OTE’s knowledge or approval, OTE may not be able to assist with cancellations, refunds, complaints or disputes.
OTE is not responsible for private agreements made directly between clients and entertainers outside the approved OTE booking process.
Refunds are reviewed based on the specific booking.
OTE may consider:
Who cancelled the booking.
Why the booking was cancelled.
How much notice was given.
Whether payment was made to OTE or directly to the entertainer.
Whether the entertainer had already reserved the date.
Whether OTE had already completed admin, promotion or booking work.
Whether the entertainer had incurred costs.
Whether the client changed the booking details.
Whether the entertainer failed to deliver the agreed service.
Whether the issue was outside the control of either party.
Any statutory rights that may apply.
Where OTE has only acted as an introducer, directory or booking facilitator, refunds may be the responsibility of the entertainer or supplier providing the service.
Where OTE has taken payment directly, any refund due will be reviewed and processed in line with the agreed booking terms.
Nothing in this policy affects any statutory rights that may apply.
If a client or entertainer believes a cancellation has been handled unfairly, they should contact OTE as soon as possible.
The complaint should include:
Booking name.
Event date.
Entertainer name.
Reason for cancellation.
Payment method used.
Relevant messages or evidence.
OTE may review the information, speak to both parties and help support a fair resolution where reasonable.
However, OTE does not guarantee that a refund, reversal, compensation payment or replacement entertainer will be provided unless OTE is legally responsible or has agreed this in writing.
Cancellations should be communicated to OTE as soon as possible.
Clients and entertainers should contact OTE by email or through the website contact form.
Entertainers must also contact OTE immediately if they are unable to attend a confirmed event.
OTE may request additional details for record-keeping, safety, payment or complaint-handling purposes.
OTE may suspend, deactivate or remove an entertainer from the platform if they:
Cancel bookings without good reason.
Fail to attend confirmed bookings.
Arrive significantly late without valid reason.
Fail to communicate with OTE or the client.
Receive serious or repeated complaints.
Behave unprofessionally.
Misrepresent their service.
Create risk for clients, venues or guests.
Damage OTE’s reputation.
Removal from the platform does not automatically entitle the entertainer to a refund of membership, platform or promotional fees, subject to any statutory rights that may apply.
OTE is a platform, directory and booking support service. It does not control every part of an entertainer’s business, conduct, travel, equipment, performance or availability.
Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Entertainer no-shows.
Entertainer cancellations.
Poor performance by an independent entertainer.
Equipment failure owned or supplied by the entertainer.
Travel delays.
Illness.
Venue problems.
Guest behaviour.
Unsafe venue conditions.
Weather disruption.
Power failure.
Noise restrictions.
Private arrangements made outside the approved OTE process.
Indirect losses, such as venue costs, guest costs, accommodation, travel or loss of enjoyment.
Where OTE is legally responsible for something, OTE’s liability will be limited to the amount paid directly to OTE for the relevant booking, unless the law says otherwise.
OTE may update this Cancellation Policy as the platform develops, booking processes change, membership options change or new services are added.
The latest version published on the OTE website will apply to new and ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated policy.
For cancellation support, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By using the OTE platform, submitting an enquiry, confirming a booking, making a payment, accepting a booking opportunity or performing at an event arranged through OTE, you confirm that:
You have read and understood this Cancellation Policy.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that many entertainers are independent performers, suppliers or acts.
You understand that entertainers are responsible for their own availability, attendance, conduct, equipment, travel, insurance and performance.
You understand that bookings are only confirmed once OTE confirms them in writing and any required payment or deposit has been received.
You understand that cancellation charges may apply.
You understand that refunds depend on the booking details, payment method, reason for cancellation, notice given, entertainer terms and any statutory rights that may apply.
You agree to communicate cancellations or changes to OTE as soon as possible.
Last Updated: 28 April 2026
This Client Conduct Policy explains the behaviour, responsibilities and expectations for clients who use Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients discover and book DJs, singers, bands, hosts, performers and entertainers for events. Unless clearly stated otherwise, entertainers listed or booked through OTE are independent performers, suppliers or acts. They are not employees of OTE.
OTE may help with enquiries, availability checks, quotes, communication, booking confirmation and payment arrangements where applicable, but the entertainer remains responsible for their own conduct, equipment, travel, insurance and performance.
By submitting an enquiry, confirming a booking, making a payment or using the OTE platform, you agree to follow this Client Conduct Policy.
Clients must treat entertainers, artists, performers, suppliers, venue staff, guests and OTE team members with respect, courtesy and fairness before, during and after an event.
This includes:
Communicating politely.
Providing clear information.
Respecting agreed performance requirements.
Allowing entertainers to set up and perform safely.
Avoiding aggressive, abusive or unreasonable behaviour.
Not interfering with equipment or performance areas.
Making sure guests behave appropriately towards the entertainer.
OTE expects every booking to be handled professionally by both the client and the entertainer.
Clients must provide full, accurate and honest event information when making an enquiry or booking.
This may include:
Event date.
Venue address.
Start and finish times.
Performance duration.
Type of event.
Expected guest numbers.
Setup space.
Access details.
Parking details.
Power availability.
Venue restrictions.
Sound limits.
Special requests.
Equipment requirements.
Any important safety or access information.
Incorrect, missing or late information may affect the entertainer’s ability to perform. OTE is not responsible for issues caused by inaccurate or incomplete event details provided by the client.
Clients are responsible for making sure the event environment is safe and suitable for the entertainment being booked.
This includes:
Providing a safe performance area.
Making sure there is safe access for setup and pack-down.
Providing suitable power where required.
Keeping guests away from equipment.
Providing weather protection for outdoor bookings where needed.
Making sure the venue is suitable for the entertainment.
Removing hazards from the performance area.
Responding properly to safety concerns raised by the entertainer or OTE.
If the event environment is unsafe, the entertainer may be entitled to delay, pause, stop or cancel their performance.
Clients are responsible for understanding and following any venue rules that may affect the booking.
This may include:
Noise limits.
Music curfews.
Access times.
Setup restrictions.
Parking rules.
Equipment restrictions.
Licensing rules.
Alcohol rules.
Health and safety requirements.
Outdoor performance restrictions.
If the venue has restrictions, the client must tell OTE and the entertainer before the booking is confirmed.
OTE is not responsible for venue-related problems, restrictions, refusals, access issues, sound limits or rule breaches caused by the client, venue or guests.
OTE has a zero-tolerance approach to abusive, threatening, discriminatory or unsafe behaviour.
Clients, guests and venue representatives must not subject entertainers or OTE team members to:
Verbal abuse.
Threats.
Harassment.
Discrimination.
Racist, sexist, homophobic or otherwise offensive behaviour.
Intimidation.
Aggressive behaviour.
Unwanted physical contact.
Unsafe behaviour.
Illegal activity.
If this behaviour occurs, the entertainer may stop the performance and leave the event. OTE may also cancel the booking, refuse future bookings or take further action where appropriate.
In serious cases, no refund may be due.
Clients must make sure the entertainer can access the venue, set up their equipment and perform without unnecessary disruption.
This may include:
Providing clear arrival instructions.
Confirming load-in access.
Providing parking details.
Providing suitable power if required.
Allowing enough time for setup and sound checks.
Providing a suitable performance space.
Making sure guests do not block or interfere with equipment.
Ensuring the entertainer can pack down safely after the event.
If the client or venue fails to provide suitable access, power, setup space or required facilities, the entertainer may not be able to perform as planned. OTE is not responsible for issues caused by unsuitable venue arrangements or lack of access.
Clients must pay the required deposit, balance, booking fee or full payment in line with the agreed booking terms.
A booking is not confirmed until:
The required event details have been provided.
The entertainer has accepted the booking.
Any required payment or deposit has been received.
OTE has confirmed the booking in writing.
Payments may be made through the OTE website, by invoice, by bank transfer or through another approved method arranged by OTE.
Clients should not make direct off-platform payments to entertainers unless OTE has approved this as part of the booking process. OTE may not be able to assist with payment disputes where payment has been made outside the approved OTE booking arrangement.
Late payment, failed payment or incomplete payment may result in the booking being cancelled.
Clients must not demand additional services, extra performance time, different equipment, extra travel, different music, additional performers or new requirements that were not agreed before the booking.
Any changes must be discussed with OTE and agreed by the entertainer before they are treated as confirmed.
Additional charges may apply for:
Extra performance time.
Venue changes.
Date changes.
Later finish times.
Additional equipment.
Additional services.
Increased travel.
More complex setup requirements.
The entertainer is not required to accept changes that were not agreed as part of the confirmed booking.
Clients are responsible for the general behaviour of their guests during the event.
Clients must make reasonable efforts to prevent guests from:
Harassing the entertainer.
Touching or damaging equipment.
Interrupting the performance.
Entering restricted setup areas.
Causing safety risks.
Being abusive or threatening.
Demanding unreasonable changes.
Blocking access to the performance area.
If guest behaviour makes the event unsafe or unsuitable, the entertainer may pause, stop or leave the performance.
OTE is not responsible for disruption, damage or cancellation caused by guest behaviour.
Clients must not allow alcohol, drugs or unsafe behaviour to create a risk for the entertainer, guests, venue staff or OTE team members.
If guests become aggressive, abusive, intoxicated to a dangerous level or unsafe around equipment, the entertainer may stop the performance and leave.
The entertainer is not required to continue performing in unsafe or abusive conditions.
In these circumstances, the client may not be entitled to a refund.
Client cancellations are handled in line with OTE’s Cancellation Policy and the agreed booking terms.
Deposits, booking fees, service fees, admin fees and payments may be non-refundable once a booking has been confirmed, the entertainer has been reserved, booking work has started or costs have been incurred.
Refunds, partial refunds, date transfers or credits may depend on:
The reason for cancellation.
How much notice is given.
The entertainer’s terms.
Whether OTE has taken payment.
Whether payment was made directly to the entertainer.
Whether costs have already been incurred.
Any statutory rights that may apply.
Where OTE has only acted as a platform, directory or booking facilitator, refund responsibility may sit with the entertainer or supplier providing the service.
Nothing in this policy affects any statutory rights that may apply.
Clients should report any concerns to OTE as soon as possible.
Where possible, complaints should be raised within 48 hours of the event.
A complaint should include:
Booking name.
Event date.
Entertainer name.
A clear description of the issue.
Any supporting evidence, such as photos, videos or messages.
OTE may review communication, booking details and evidence to help support a fair resolution where reasonable.
However, because many entertainers are independent performers or suppliers, OTE does not guarantee refunds, compensation or financial settlements unless OTE is legally responsible or has agreed this in writing.
Disputes about performance quality, lateness, equipment, behaviour, payment or expectations may need to be resolved with the entertainer where the issue relates to the entertainer’s own service.
Clients may be responsible if they, their guests, venue staff or people connected to the event damage an entertainer’s equipment, property, instruments, vehicles or personal belongings.
This may include damage caused by:
Guests touching equipment.
Spilled drinks.
Unsafe behaviour.
Poor venue conditions.
Lack of supervision.
Interference with setup areas.
Misuse of microphones, instruments or equipment.
The entertainer may seek repair or replacement costs directly from the client where damage has been caused by the client, guests or venue.
OTE is not responsible for damage caused by clients, guests, venues or third parties.
OTE may refuse, cancel or block future bookings where a client:
Uses abusive or threatening language.
Harasses entertainers or OTE staff.
Discriminates against performers or staff.
Provides false event details.
Refuses to pay agreed fees.
Makes fraudulent enquiries.
Creates unsafe venue conditions.
Allows guests to damage equipment.
Pressures entertainers into unsafe work.
Repeatedly cancels bookings without good reason.
Attempts to bypass OTE’s agreed booking process.
Damages OTE’s reputation or platform.
OTE may also report serious behaviour to the relevant authorities where necessary.
If there is violence, threats, medical danger, illegal activity, fire, serious damage or immediate risk at an event, clients should contact the emergency services first.
Once safe, the client should notify OTE so we can record the issue and take any appropriate internal action.
OTE is not an emergency service and cannot replace police, ambulance, fire, venue security or professional safety support.
Clients should not make private arrangements with entertainers outside the agreed OTE booking process unless OTE has approved this.
If a client and entertainer privately change the price, date, time, payment method or booking details without telling OTE, OTE may not be able to assist with cancellations, complaints, disputes or refunds.
OTE is not responsible for private agreements made directly between clients and entertainers outside the approved OTE booking process.
OTE acts mainly as a platform, directory and booking support service. It does not control every part of an entertainer’s conduct, equipment, travel, performance, availability or business operations.
Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Entertainer no-shows.
Poor performance by an independent entertainer.
Equipment failure owned or supplied by the entertainer.
Travel delays.
Illness.
Venue restrictions.
Guest behaviour.
Client behaviour.
Unsafe venue conditions.
Power failure.
Noise complaints.
Weather disruption.
Private arrangements made outside the approved OTE process.
Disputes between clients, entertainers, venues, guests or suppliers.
Where OTE is legally responsible for something, OTE’s liability will be limited to the amount paid directly to OTE for the relevant booking, unless the law says otherwise.
OTE may refuse, pause or cancel a booking if:
The event appears unsafe.
The client provides false or misleading information.
Payment is not made.
The booking cannot be confirmed with the entertainer.
The venue is unsuitable.
The client or guests behave inappropriately.
The booking may damage OTE’s reputation.
The client breaches this policy or another OTE policy.
OTE may also refuse future enquiries from clients who breach this policy.
OTE may update this Client Conduct Policy as the platform develops, booking processes change or new services are added.
The latest version published on the OTE website will apply to new and ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated policy.
For conduct concerns, booking support or policy questions, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By using the OTE platform, submitting an enquiry, confirming a booking or making a payment, you confirm that:
You have read and understood this Client Conduct Policy.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that many entertainers are independent performers, suppliers or acts.
You agree to treat entertainers, OTE team members and venue staff respectfully.
You agree to provide accurate event information.
You agree to provide a safe and suitable event environment.
You agree not to make private arrangements outside the approved OTE booking process without OTE’s approval.
You understand that entertainers are responsible for their own conduct, equipment, travel, insurance and performance.
You understand that cancellations, refunds and disputes are handled in line with OTE’s policies, the agreed booking terms and any statutory rights that may apply.
Last Updated: 28 April 2026
This Complaints Policy explains how Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”, handles concerns raised by clients, entertainers, artists, members or users of the OTE platform.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients discover and book DJs, singers, bands, hosts, performers and entertainers. Unless clearly stated otherwise, entertainers listed or booked through OTE are independent performers, suppliers or acts. They are not employees of OTE.
OTE may help with enquiries, communication, availability checks, booking support, payment arrangements and complaints where reasonable, but entertainers remain responsible for their own conduct, equipment, travel, insurance and performance.
By using the OTE website, submitting an enquiry, confirming a booking, joining as an artist, claiming a profile or using the platform, you agree to this Complaints Policy.
This policy covers complaints relating to:
Entertainer behaviour.
Client behaviour.
Booking issues.
Communication problems.
Performance issues.
Safety concerns.
Misleading or inaccurate profile information.
Misuse of the platform.
Inappropriate conduct online or at events.
Failure to follow OTE policies.
Failure to follow agreed booking details.
Issues involving artist profiles, claimed profiles or unclaimed profiles.
Complaints linked to membership, platform access or promotional activity.
This policy is designed to help OTE review issues fairly, protect the platform and support a professional environment for clients, artists and entertainers.
OTE acts mainly as a platform, directory, introducer and booking support service.
This means OTE may review complaints, check communication records, speak to the parties involved and take action where our policies have been breached.
However, OTE is not usually the entertainer, employer, event organiser, venue, legal representative or direct supplier of the performance unless clearly stated otherwise.
OTE cannot guarantee refunds, compensation, replacement performers or financial settlements unless OTE is legally responsible or has agreed this in writing.
Where a complaint relates to an independent entertainer’s conduct, performance, equipment, travel, lateness, cancellation or failure to deliver an agreed service, responsibility may sit with that entertainer.
Where a complaint relates to payment, cancellation or refund issues, it will be reviewed in line with OTE’s Booking Policy, Cancellation Policy, the agreed booking terms and any statutory rights that may apply.
Complaints may be submitted by:
Clients who have booked or enquired through OTE.
Entertainers, artists or members using the OTE platform.
Venues involved in an OTE-supported booking.
Members of the public affected by or witnessing serious misconduct linked to an OTE booking.
OTE staff, partners or platform administrators who identify a potential issue.
Artists listed in the directory who want to raise concerns about profile information, profile claims or profile removal.
OTE may also investigate issues without a formal complaint if we become aware of behaviour that could affect safety, trust, platform quality or OTE’s reputation.
Complaints should be submitted to OTE by email or through the website contact form.
Where possible, complaints should be submitted within 48 hours of the event or issue. This helps OTE review the matter while details are still clear.
A complaint should include:
Your full name.
Your contact details.
Booking name or reference, if relevant.
Event date and location, if relevant.
The name of the entertainer, artist or client involved.
A clear explanation of what happened.
Any relevant messages, screenshots, photos, videos or evidence.
Details of what outcome you are looking for.
If important details are missing, OTE may ask for more information before reviewing the complaint.
Once OTE receives a complaint, we will aim to acknowledge it within a reasonable timeframe.
OTE may then:
Review the complaint details.
Check booking records and communication history.
Review any supplied evidence.
Contact the client, entertainer, artist or member involved.
Request further information.
Review the entertainer’s profile, membership status or platform history.
Check whether any OTE policy has been breached.
Consider whether immediate action is needed for safety, trust or platform protection.
OTE will try to deal with complaints fairly and reasonably, but timescales may depend on the seriousness of the issue, the evidence available and how quickly the parties respond.
Depending on the situation, OTE may take one or more of the following actions:
Provide guidance to the client or entertainer.
Issue a warning.
Request improved communication.
Ask for profile information to be corrected.
Temporarily suspend an artist, entertainer or profile.
Deactivate or remove an artist profile.
Remove an entertainer from the platform.
Refuse future bookings from a client.
Require additional checks or verification.
Limit access to platform features.
Review membership access or benefits.
Pass information to relevant authorities where legally required or appropriate.
Take no further action if the complaint is not supported by evidence.
OTE reserves the right to remove, suspend or deactivate an entertainer, artist, member, client or profile if behaviour breaches OTE policies, damages the platform, creates safety concerns or puts OTE’s reputation at risk.
Removal from the platform does not automatically entitle an artist, entertainer or member to a refund of membership, promotional or platform fees, subject to any statutory rights that may apply.
Clients, entertainers, artists, members and platform users are expected to behave respectfully and professionally at all times.
OTE does not accept:
Abusive behaviour.
Threats.
Harassment.
Discrimination.
Intimidation.
Unsafe behaviour.
Fraudulent activity.
Misleading information.
Property damage.
Excessive intoxication that creates risk.
Failure to follow venue rules.
Failure to follow agreed booking terms.
Behaviour that damages OTE’s reputation.
If a complaint involves serious safety concerns, OTE may take immediate action before a full review is completed.
OTE may review complaints about performance or booking issues, including:
Failure to attend.
Late arrival.
Early finish.
Poor communication.
Equipment issues.
Failure to provide the agreed service.
Misrepresentation of an act.
Failure to follow agreed booking details.
Unprofessional conduct.
Because many entertainers are independent performers or suppliers, responsibility for performance delivery may sit with the entertainer rather than OTE.
OTE may still review the matter and take platform action if the entertainer has breached OTE policies, misled a client or failed to meet reasonable professional standards.
Refunds or compensation will depend on the booking terms, payment method, evidence, circumstances and any statutory rights that may apply.
OTE operates a public artist and performer directory. Some profiles may be claimed by artists, while others may be unclaimed profiles created using publicly available information.
Artists may contact OTE if they wish to:
Claim a profile.
Update profile information.
Correct inaccurate information.
Remove an unclaimed profile.
Raise a concern about profile content.
Report misuse of artist images, names or information.
OTE will review profile-related complaints and take reasonable steps to correct, update or remove information where appropriate.
Further details about how OTE handles personal information are set out in the OTE Privacy Policy.
Artists or members may raise complaints relating to:
Membership access.
Profile setup.
Platform visibility.
Promotional activity.
Membership tier benefits.
Partner perks.
Creative support.
Studio, production or mixing and mastering access.
Billing or renewal questions.
OTE will review membership complaints in line with the Artist & Band Membership Agreement, the selected membership tier, the agreed payment terms and any statutory rights that may apply.
Membership perks, discounts, sponsorships, merchandise options and partner opportunities may be subject to availability and suitability. Inclusion in a paid tier does not guarantee that every opportunity or offer will be available to every artist.
OTE may request evidence to help review a complaint.
This may include:
Screenshots.
Emails.
Messages.
Photos.
Videos.
Booking confirmations.
Payment records.
Witness details.
Event notes.
OTE will handle complaints as confidentially as reasonably possible.
Information may be shared with:
The parties involved.
OTE staff or administrators.
Relevant partners where needed.
Payment providers where relevant.
Legal, insurance or professional advisers where required.
Authorities where legally required or where safety concerns apply.
OTE will only share complaint information where it is necessary to review the issue, protect the platform, comply with legal requirements or support a fair outcome.
OTE may not be able to fully investigate or resolve complaints about:
Private arrangements made outside the approved OTE booking process.
Payments made directly to entertainers without OTE approval.
Changes agreed privately between a client and entertainer.
Venue restrictions or venue decisions.
Weather disruption.
Transport delays.
Guest behaviour outside OTE’s control.
Subjective differences in music taste, style or atmosphere.
Issues where no evidence is provided.
Complaints made a long time after the event.
Personality clashes that do not involve misconduct or policy breaches.
OTE may still record these concerns and consider whether any platform action is appropriate.
Complaints must be made honestly and in good faith.
Submitting false, misleading, exaggerated, fraudulent or malicious complaints may result in action being taken by OTE.
This may include:
Warning the person who made the complaint.
Refusing future bookings.
Suspending or removing a platform account.
Removing an artist or entertainer from the platform.
Taking further action where appropriate.
Anyone involved in a complaint must provide honest information and must not deliberately mislead OTE during the review process.
OTE is not an emergency service.
If a complaint involves immediate danger, violence, threats, illegal activity, medical risk, fire or serious safety concerns, you should contact the emergency services first.
Once safe, you may report the incident to OTE so we can record the issue and take any appropriate internal action.
Complaints may sometimes involve refund or compensation requests.
OTE will review refund-related issues in line with the Booking Policy, Cancellation Policy, the agreed booking terms and any statutory rights that may apply.
Where OTE has taken payment directly, OTE may review whether a refund or partial refund is due.
Where payment has been made directly to an entertainer, supplier or third party, refund responsibility may sit with that entertainer, supplier or third party.
OTE does not guarantee refunds, compensation, chargebacks, replacement entertainers or financial settlements unless OTE is legally responsible or has agreed this in writing.
Nothing in this policy affects any statutory rights that may apply.
OTE may take action where we believe it is necessary to protect clients, entertainers, artists, members, the platform or OTE’s reputation.
This may include action even where a formal complaint has not been submitted.
OTE may remove, suspend or restrict access to the platform if a person or profile is linked to:
Unsafe conduct.
Serious complaints.
Repeated complaints.
Misleading information.
Non-payment.
Abuse or harassment.
Poor communication.
Fraudulent activity.
Reputational damage.
Breach of OTE policies.
OTE will use its reasonable judgement when deciding what action is appropriate.
OTE is a platform, directory and booking support service. It does not control every part of an entertainer’s business, conduct, travel, equipment, performance or availability.
Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Poor performance by an independent entertainer.
Entertainer no-shows.
Equipment failure owned or supplied by an entertainer.
Travel delays.
Illness.
Venue problems.
Guest behaviour.
Client behaviour.
Weather disruption.
Power failure.
Noise restrictions.
Private arrangements made outside the approved OTE process.
Disputes between clients, entertainers, venues, guests or third-party suppliers.
Where OTE is legally responsible for something, OTE’s liability will be limited to the amount paid directly to OTE for the relevant booking or service, unless the law says otherwise.
OTE may update this Complaints Policy as the platform develops, booking processes change, membership options change or new services are added.
The latest version published on the OTE website will apply to new and ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated policy.
To submit a complaint or ask about an ongoing complaint, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By using the OTE website, submitting an enquiry, confirming a booking, making a payment, joining as an artist, claiming a profile or using the platform, you confirm that:
You have read and understood this Complaints Policy.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that many entertainers are independent performers, suppliers or acts.
You understand that OTE may review complaints and take platform action where appropriate.
You understand that OTE does not guarantee refunds, compensation or financial settlements unless legally responsible or agreed in writing.
You agree to provide honest information when raising or responding to a complaint.
You agree to act respectfully and professionally when using the OTE platform.
Last Updated: 28 April 2026
This Cookie Policy explains how Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”, uses cookies and similar technologies on the Out There Entertainments website and platform.
Our website includes entertainment booking features, artist profiles, a public directory, membership areas, contact forms, enquiry forms, checkout features and marketing tools. Cookies help the website work properly, improve the user experience and support certain platform features.
Some cookies are essential for the website to function. Others, such as analytics, advertising or marketing cookies, may only be used where consent is required and has been provided through our cookie banner or cookie settings.
You can manage or change your cookie choices at any time through your browser settings or, where available, through our website cookie preference tool.
Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as preferences, login status, form activity or browsing activity.
This policy also covers similar technologies, including:
Tracking pixels.
Scripts and tags.
Web storage.
Embedded content tools.
Analytics tools.
Advertising and retargeting technologies.
Some cookies and similar technologies may collect information that can identify you directly or indirectly, especially when combined with other data. Where personal data is involved, it will be handled in line with our Privacy Policy.
OTE may use cookies and similar technologies to:
Make the website work properly.
Keep the platform secure.
Remember cookie preferences.
Enable login and account features.
Support artist membership functionality.
Process booking enquiries.
Support checkout and payment features.
Store form progress or enquiry details.
Improve website speed and performance.
Understand how visitors use the website.
Measure marketing activity.
Show relevant promotions or adverts.
Connect with social media and third-party tools.
Support embedded content, videos, maps or artist media.
Cookies are especially important for areas of the website involving artist profiles, member accounts, booking enquiries, quote forms, checkout pages and platform functionality.
Essential cookies are needed for the website and platform to work properly.
These may include cookies used for:
Website security.
Login and account access.
Artist membership areas.
Booking forms.
Contact forms.
Checkout and payment processes.
WooCommerce or subscription functionality.
Shopping basket or order processing.
Cookie consent preferences.
Spam protection.
Session management.
Website performance and stability.
These cookies are necessary for the website to function and cannot usually be switched off through our website cookie settings.
You may be able to block them through your browser, but parts of the website may not work correctly if you do.
Functionality cookies help improve how the website works for you.
These may remember:
Your saved preferences.
Your cookie settings.
Previous form information.
Account-related preferences.
Directory or browsing preferences.
Display or user experience settings.
These cookies help make the website easier to use, especially for returning visitors, artists and members.
Analytics and performance cookies help us understand how people use the website.
These may show us:
Which pages are visited.
How users move around the website.
Which services or artist profiles are viewed.
How booking forms are used.
Where visitors come from.
Which pages may need improving.
How marketing activity is performing.
We may use tools such as Google Analytics, Google Site Kit, server analytics or similar website analytics tools.
Where consent is required, analytics cookies will only be used after you have accepted them through the cookie banner or cookie settings.
Marketing and advertising cookies help us promote OTE, artist profiles, platform services and entertainment bookings.
These cookies may be used to:
Measure advert performance.
Track campaign activity.
Show relevant adverts.
Retarget website visitors.
Understand how users interact with promotions.
Connect website activity with social media or advertising platforms.
Support email marketing and promotional campaigns.
These cookies may be set by OTE or third-party providers, such as Google, Meta/Facebook, Instagram, TikTok, email marketing platforms, affiliate tools or sponsor networks.
Marketing and advertising cookies are not essential and, where required, will only be used if you give consent.
Some parts of the OTE website may include third-party content or tools.
This may include:
Payment providers.
Social media embeds.
Video or audio embeds.
Artist music links.
Maps.
Analytics tools.
Security tools.
Booking or form tools.
Email marketing tools.
Advertising platforms.
These third parties may place their own cookies or use similar technologies when you interact with their content.
OTE does not control all third-party cookies. Third-party providers are responsible for their own cookie and privacy practices.
Because OTE operates an artist directory and membership platform, cookies may be used to support member and account features.
These may help us:
Recognise logged-in users.
Protect account sessions.
Store membership or subscription activity.
Support checkout and billing areas.
Allow artists to manage profile information.
Improve the artist dashboard experience.
Support profile forms and account updates.
Remember preferences within the platform.
Without these cookies, membership areas, artist accounts, profile forms or checkout features may not work correctly.
OTE may use cookies to support booking and enquiry features.
These may help us:
Process booking forms.
Store enquiry progress.
Protect forms from spam.
Remember form information during a session.
Manage quote or booking requests.
Support checkout or deposit payments where applicable.
Improve the booking journey.
If these cookies are disabled, booking forms, contact forms or payment features may not work as expected.
Where the website includes checkout, membership payment, subscription or booking payment features, cookies may be used to support secure payment processing.
These may be used by:
WooCommerce.
Payment providers.
Subscription tools.
Fraud prevention tools.
Security systems.
Banking or payment gateway providers.
Payment-related cookies help process transactions safely and keep order, booking or membership sessions connected while payment is being completed.
When you first visit the website, you may be shown a cookie banner or cookie preference tool.
This may allow you to:
Accept all cookies.
Reject non-essential cookies.
Choose which types of cookies to allow.
Change your preferences later.
Essential cookies may still be used because they are needed for the website to work.
You can also manage cookies through your browser settings. Most browsers allow you to:
Delete cookies.
Block cookies.
Block third-party cookies.
Set alerts when cookies are being used.
Control cookies on a site-by-site basis.
If you block or delete cookies, some parts of the OTE website may not work correctly, including member logins, artist profile forms, checkout, enquiry forms and booking features.
You can change your cookie choices at any time where our website provides a cookie settings or consent management option.
You can also clear cookies through your browser settings.
Changing or withdrawing consent will not affect cookies that were used before your preferences were changed, but it will affect how non-essential cookies are used going forward where technically possible.
OTE may use third-party services to help run and improve the website.
These may include providers for:
Website hosting.
WordPress plugins.
Elementor or website design tools.
WooCommerce and subscriptions.
Payment processing.
Analytics.
Security.
Email marketing.
Social media integrations.
Advertising and retargeting.
Booking and enquiry forms.
These providers may use cookies or similar technologies as part of their services.
We recommend reviewing the privacy and cookie policies of any third-party platforms you interact with through the OTE website.
Some cookies may collect or connect with personal data, such as an IP address, account information, booking activity, profile activity, device information or browsing behaviour.
Where cookies involve personal data, we handle that information in line with our Privacy Policy.
Cookies used for artist memberships, booking enquiries, checkout, platform accounts or marketing may connect with information you provide to us directly.
Cookies may last for different periods depending on their purpose.
Some cookies are session cookies, meaning they expire when you close your browser.
Other cookies are persistent cookies, meaning they remain on your device for a set period or until you delete them.
Third-party cookies may have their own expiry periods set by the relevant provider.
OTE may update this Cookie Policy from time to time to reflect changes in law, technology, website features, platform tools, membership services, booking processes or third-party providers.
The latest version published on the OTE website will apply to ongoing use of the website and platform.
Where required, we may ask you to review or update your cookie preferences again.
For questions about this Cookie Policy or how OTE uses cookies, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By using the OTE website and platform, you acknowledge that you have read and understood this Cookie Policy.
Essential cookies may be used because they are required for the website to function.
Non-essential cookies, such as analytics, advertising or marketing cookies, will only be used where required consent has been given or where another lawful exception applies.
You can manage your cookie preferences through our cookie settings tool, where available, or through your browser settings.
Last Updated: 28 April 2026
This Entertainer Code of Conduct explains the behaviour, professionalism and responsibilities expected from entertainers, artists, DJs, singers, bands, hosts, performers and members who use the Out There Entertainments platform.
Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”, operates as an entertainment platform, public directory and booking support service. We help clients discover and book local entertainers, and we help artists promote themselves through profiles, directory listings, platform memberships and booking opportunities.
Unless clearly agreed otherwise in writing, entertainers using OTE are independent performers, suppliers or acts. You are not an employee of OTE. You remain responsible for your own conduct, equipment, travel, insurance, performance, availability, legal compliance and delivery of any booking you accept.
By joining the platform, creating or claiming a profile, maintaining a membership, accepting a booking opportunity or performing at an event arranged through OTE, you agree to follow this Code of Conduct.
Entertainers must act professionally, respectfully and reliably at all times when using the OTE platform or representing themselves through an OTE booking.
This includes:
Communicating politely with clients, venues, guests and OTE.
Responding to messages in a reasonable timeframe.
Being honest about your availability, pricing and service.
Turning up prepared for confirmed bookings.
Respecting event requirements and venue rules.
Behaving in a way that reflects positively on yourself and the OTE platform.
You are responsible for your own actions before, during and after any booking.
OTE is a platform, directory and booking support service. We are not your employer, manager, legal representative or exclusive agent unless a separate written agreement says otherwise.
As an independent entertainer, you are responsible for:
Your own tax, insurance and business obligations.
Your own equipment and performance materials.
Your own travel and setup arrangements.
Your own public liability insurance where required.
Your own legal and venue compliance.
The quality and delivery of your performance.
Any assistants, band members or people working with you.
Accepting a booking through OTE does not create an employment relationship between you and OTE.
Entertainers must provide accurate, honest and up-to-date information for their profile and any booking quotes.
This may include:
Artist or band name.
Biography.
Genre.
Location.
Performance style.
Images.
Videos.
Music links.
Social media links.
Experience.
Availability.
Pricing or quote information.
Equipment requirements.
Your profile must not contain false, misleading, offensive, inappropriate, unlawful or copyrighted material unless you have permission to use it.
If your details change, you should update your profile or notify OTE as soon as possible. This includes changes to your availability, service offering, pricing, contact details or performance setup.
OTE may edit, format or adjust profile content to make it suitable for the website, directory, promotional material or platform campaigns.
OTE may operate both claimed and unclaimed artist profiles within the public directory.
If you claim a profile, you are responsible for checking that the information is accurate and keeping it updated.
Unclaimed profiles are not eligible for membership perks, paid platform benefits, promotional support or member-only services until they have been claimed and activated.
If you find a profile relating to you, your band or your act, you may contact OTE to claim, update, correct or request removal of the profile.
Entertainers must communicate clearly and professionally with OTE and, where relevant, clients or venues.
You should:
Reply to booking enquiries as soon as reasonably possible.
Notify OTE immediately if your availability changes.
Tell OTE about any issue that may affect a booking.
Confirm key details before the event where required.
Keep communication polite and professional.
Avoid making private side arrangements that bypass the agreed OTE booking process.
All important booking updates should be communicated through OTE where possible so there is a clear record.
Entertainers must attend confirmed bookings on time and perform as agreed.
You are responsible for:
Allowing enough travel time.
Arriving early enough to set up.
Completing sound checks where needed.
Performing for the agreed time.
Bringing the agreed equipment.
Following the confirmed booking details.
No-shows, unexplained lateness, repeated delays or failure to attend confirmed bookings may result in suspension, deactivation or removal from the OTE platform.
If you are delayed or unable to attend, you must contact OTE immediately.
Entertainers are responsible for providing their own suitable, safe and working equipment unless agreed otherwise in writing.
This may include:
Sound equipment.
Lighting equipment.
Instruments.
Microphones.
Cables.
Stands.
Controllers or decks.
Performance props or materials.
Backup items where appropriate.
You are responsible for making sure your equipment is safe, maintained and suitable for the booking.
OTE is not responsible for equipment failure, technical faults, missing items, unsuitable setup, lack of backup equipment or issues caused by your own equipment.
You must communicate your technical requirements in advance, including power, space, access, setup time and any venue-specific needs.
Entertainers must deliver the service agreed for the booking.
This means your performance should match the description, style, quality and service promoted on your profile or agreed through the booking process.
You should not misrepresent your act, exaggerate your experience, use misleading media or agree to bookings you cannot properly deliver.
You are responsible for making sure your act is suitable for the event you accept.
Entertainers must behave safely, respectfully and professionally at all events.
You must not:
Act aggressively or abusively.
Harass clients, guests, venue staff or OTE staff.
Discriminate against anyone.
Take part in illegal activity.
Damage property.
Behave in a way that puts people at risk.
Misuse alcohol or substances.
Attend or perform while unfit to work.
Create unnecessary disruption at the venue.
If you consume alcohol at an event, it must not affect your performance, judgement, safety or professionalism.
OTE has a zero-tolerance approach to violence, harassment, discrimination, hate speech, unsafe behaviour and illegal activity.
Entertainers must respect the people and places connected to each event.
This includes:
Treating clients and guests politely.
Following venue instructions.
Keeping your working area tidy.
Respecting venue property.
Avoiding unnecessary disruption.
Managing setup and pack-down safely.
Avoiding damage to equipment, flooring, walls, stages or fixtures.
Leaving the venue in a reasonable condition.
Any damage caused by you, your team or your equipment may be your responsibility.
Entertainers must follow all safety rules, legal requirements and venue policies that apply to their performance.
This may include:
Public liability insurance where required.
PAT-tested equipment where required.
DBS checks where appropriate.
Music licences or permissions where relevant.
Risk assessments where required.
Health and safety requirements.
Venue restrictions.
Noise limits.
Licensing rules.
Right to work requirements.
OTE may request proof of insurance, compliance documents or supporting information for certain bookings.
Failure to provide required documents may affect whether you can be recommended, booked or kept active on the platform.
If you cannot attend a confirmed booking, you must notify OTE immediately.
You should not cancel a confirmed booking unless there is a genuine and unavoidable reason.
Repeated cancellations, last-minute cancellations, poor communication or cancelling without valid reason may result in suspension, deactivation or removal from the platform.
If you cancel a confirmed booking, OTE may try to help the client find a suitable replacement, but you may still be responsible for issues caused by your cancellation depending on the booking terms, payment method and circumstances.
Where payment has been made directly to you, you may be responsible for any refund, partial refund or alternative arrangement due to the client.
Removal from the platform for cancellation issues does not automatically entitle you to a refund of membership, platform or promotional fees, subject to any statutory rights that may apply.
Entertainers must follow the agreed payment process for bookings arranged through OTE.
Where OTE introduces, manages or confirms a booking, OTE may apply commission, service fees or administration fees as explained through the booking process or membership agreement.
Promotional members may be subject to 40% commission on confirmed platform bookings, unless otherwise agreed in writing.
You must not encourage clients to bypass OTE’s agreed booking process where the enquiry, introduction or booking opportunity came through OTE.
If OTE approves an off-platform payment method, you must still follow OTE’s booking policies, conduct rules and communication requirements.
Private arrangements made without OTE’s knowledge or approval may not be supported by OTE if there is a cancellation, payment issue or complaint.
Entertainers must act professionally online when referring to OTE, clients, venues, bookings or other entertainers.
You must not post:
Abusive comments.
Defamatory statements.
Misleading claims.
Private client information.
Booking details without permission.
Content that could damage OTE’s reputation.
Discriminatory, threatening or offensive content.
Event photos, videos or client content should only be shared where you have the right or permission to do so.
Where OTE creates content for you, you should credit OTE where appropriate and use the content in a way that does not misrepresent the platform or your membership.
Entertainers must treat client information responsibly.
Client details must only be used for the purpose of managing the relevant booking.
You must not:
Share client details without permission.
Use client details for unrelated marketing.
Sell or pass on client information.
Post private booking information publicly.
Misuse personal data obtained through OTE.
If you receive client information through OTE, you are responsible for handling it safely and appropriately.
Some OTE memberships may include perks, discounts, creative services, studio time, production support, mixing and mastering, promotional activity, merchandise options, sponsorship opportunities or dedicated support.
These benefits are subject to the membership tier selected, availability, suitability, partner capacity and any specific terms that apply.
Membership perks are not guaranteed to be available at all times or to every artist in the same way.
Unclaimed profiles are not eligible for member perks until they are claimed and activated.
You must not misuse membership benefits or present them as guaranteed booking results, income, sponsorships or opportunities.
If a complaint is made about you, OTE may review the issue.
This may include reviewing:
Booking details.
Messages.
Emails.
Profile information.
Event notes.
Photos or videos.
Client statements.
Venue feedback.
Your previous platform history.
OTE may contact you for your response before deciding what action to take, unless immediate action is needed for safety, legal, reputational or platform protection reasons.
Verified misconduct, repeated complaints or serious breaches may result in warning, suspension, profile deactivation or permanent removal from the platform.
Entertainers must not provide false or misleading information to OTE, clients or venues.
This includes misleading information about:
Experience.
Pricing.
Availability.
Equipment.
Band members.
Performance style.
Location.
Insurance.
Compliance documents.
Past clients.
Media or promotional material.
Misrepresentation may result in removal from the platform.
OTE may immediately suspend or remove an entertainer for serious misconduct.
This includes:
Violence.
Threats.
Harassment.
Discrimination.
Hate speech.
Sexual misconduct.
Illegal activity.
Unsafe behaviour.
Serious intoxication.
Fraudulent activity.
Theft or damage.
Serious reputational harm.
In serious cases, OTE may also report matters to venues, clients, authorities or other relevant parties where appropriate or legally required.
OTE may suspend, deactivate or remove an entertainer, member or profile if they:
Breach this Code.
Breach another OTE policy.
Behave unprofessionally.
Misrepresent their act.
Fail to attend bookings.
Cancel repeatedly or without valid reason.
Receive serious or repeated complaints.
Fail to communicate.
Misuse the platform.
Damage OTE’s reputation.
Fail to provide required documentation.
Fail to make membership payments where applicable.
Create safety concerns.
Removal, suspension or deactivation does not automatically entitle the entertainer to a refund of membership, promotional or platform fees, subject to any statutory rights that may apply.
OTE may reactivate a profile at its discretion once any issues have been resolved.
OTE acts mainly as a platform, directory, introducer and booking support service.
OTE does not control every part of your business, conduct, equipment, travel, performance, legal compliance or availability.
Nothing in this Code limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Your equipment failure.
Your travel delays.
Your conduct.
Your performance quality.
Your insurance.
Your legal compliance.
Your failure to attend.
Your cancellation of a booking.
Your private arrangements with clients.
Disputes caused by your actions or omissions.
You are responsible for your own work, conduct and business activity.
OTE may update this Entertainer Code of Conduct as the platform develops, booking processes change, membership options change or new services are added.
The latest version published or provided by OTE will apply to ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated Code.
For questions about this Code, your profile, membership or booking conduct, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By joining the OTE platform, creating or claiming a profile, maintaining a membership, accepting a booking opportunity or performing at an event arranged through OTE, you confirm that:
You have read and understood this Entertainer Code of Conduct.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that you are an independent entertainer, supplier or act.
You understand that you are responsible for your own conduct, equipment, travel, insurance, compliance and performance.
You agree to provide accurate profile and booking information.
You agree to communicate professionally and respond to booking opportunities appropriately.
You agree to attend confirmed bookings on time and deliver the agreed service.
You agree not to bypass OTE’s agreed booking process where the opportunity came through OTE.
You understand that serious or repeated breaches may result in suspension, deactivation or removal from the platform.
You understand that removal from the platform does not automatically entitle you to a refund of membership, promotional or platform fees, subject to any statutory rights that may apply.
Last Updated: 28 April 2026
This Privacy Policy explains how Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”, collects, uses, stores and protects personal information when people use our website, platform, artist directory, booking services, membership services, enquiry forms or any other OTE services.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients discover and book DJs, singers, bands, hosts, performers and entertainers, and we help artists promote themselves through profiles, directory listings, membership options and booking opportunities.
This Privacy Policy applies to website visitors, clients, entertainers, artists, bands, members, profile owners, people listed in our directory, people submitting enquiries and anyone who contacts or interacts with OTE.
Out There Entertainments is an entertainment platform providing artist directory listings, profile management, booking support, promotional services, memberships and creative service access.
For the purposes of UK data protection law, OTE will usually act as the data controller for personal information submitted to us or used by us to operate the platform.
For privacy questions or requests, you can contact us at:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
The personal information we collect depends on how you use the website or platform.
We may collect:
Identity information
This may include your name, stage name, artist name, band name, business name or profile name.
Contact information
This may include your email address, phone number, social media links, website links and booking contact details.
Artist and profile information
This may include biographies, photos, videos, music links, genre, location, performance style, equipment information, experience, previous work, profile edits and availability information.
Booking information
This may include event date, event type, venue, location, timings, guest numbers, performance requirements, quote details, booking notes, communication records and payment status.
Membership information
This may include membership tier, subscription status, profile status, account details, billing status, membership benefits used, profile claim status and platform activity.
Payment and billing information
This may include billing name, billing address, order history, transaction records, invoice information and payment status. Payment card details are usually handled by third-party payment providers and are not stored directly by OTE.
Website and technical information
This may include IP address, device type, browser type, pages viewed, clicks, session information, cookie data, referral source and website usage data.
Communication information
This may include emails, contact form messages, enquiry messages, support requests, complaints, review information and feedback.
Marketing information
This may include marketing preferences, email engagement, campaign activity and whether you have opted in or opted out of marketing.
Publicly available information
Where relevant, OTE may collect artist or performer information from publicly available sources to create or maintain an unclaimed public directory profile.
We may collect information when you:
Visit the OTE website.
Submit a contact form.
Submit a booking enquiry.
Request a quote.
Create an artist profile.
Claim an artist profile.
Apply for or purchase a membership.
Update your profile or account.
Upload photos, videos or music links.
Communicate with OTE by email, phone, social media or website form.
Accept a booking opportunity.
Make or receive a payment.
Submit a complaint.
Leave feedback or a review.
Interact with social media pages or campaigns.
Use cookies or similar website technologies.
Appear in publicly available artist, performer or event-related sources.
OTE may use personal information to:
Operate the website and platform.
Create, manage and display artist profiles.
Maintain the public artist directory.
Allow artists to claim, update or remove profiles.
Process booking enquiries.
Match clients with suitable entertainers.
Contact artists about availability and opportunities.
Contact clients about bookings, quotes and enquiries.
Manage memberships and subscription status.
Provide access to membership benefits.
Arrange or support payments, invoices and booking records.
Promote artists, where appropriate.
Share artist profiles with potential clients.
Run marketing campaigns and platform promotions.
Respond to messages, requests and complaints.
Maintain platform safety and professionalism.
Review conduct issues or policy breaches.
Improve website performance and user experience.
Analyse website usage and platform activity.
Protect OTE, users, clients and artists from misuse, fraud or unsafe activity.
Meet legal, accounting, tax or regulatory requirements.
OTE will only use personal information where we have a lawful basis to do so.
Depending on the situation, we may use personal information on the basis of:
Contract
For example, to manage a membership, process a booking, create an artist profile, handle payments or deliver services requested by a client or artist.
Legitimate interests
For example, to operate and improve the platform, maintain the artist directory, respond to enquiries, promote artists, manage complaints, protect the platform and support bookings. We will only rely on legitimate interests where we believe this is fair, reasonable and not overridden by your rights.
Consent
For example, where consent is required for certain marketing, optional promotional use, non-essential cookies or specific communications.
Legal obligation
For example, where we need to keep accounting records, respond to lawful requests, comply with tax rules or meet legal requirements.
Vital interests or safety reasons
In rare cases, we may use or share information where necessary to protect someone’s safety or respond to an emergency.
OTE operates a public artist and performer directory.
Artist profiles may include information such as:
Artist or band name.
Biography.
Genre.
Location.
Photos.
Videos.
Music links.
Social media links.
Performance style.
Booking information.
Profile status.
Some profiles may be created using information submitted by the artist. Other profiles may be created using publicly available information to help clients discover performers through the platform.
Profiles created from publicly available information are treated as unclaimed or unofficial until the artist, band or act claims the profile or contacts OTE to update, correct, activate or remove it.
Artists can contact OTE at any time to:
Claim a profile.
Update profile information.
Correct inaccurate information.
Request removal of an unclaimed profile.
Ask how their information is being used.
Unclaimed profiles are not eligible for membership perks, promotional benefits or paid platform features until they have been claimed and activated.
If you join OTE, claim a profile, submit content or provide materials for your profile, OTE may use that information to promote your act through the platform.
This may include use on:
The OTE website.
Artist profile pages.
The public directory.
Social media posts.
Email campaigns.
Booking recommendations.
Platform campaigns.
Promotional graphics.
Event materials.
Partner or sponsor campaigns where relevant.
You keep ownership of your original materials. OTE is given permission to use them for promotion connected to your profile, membership, platform presence or bookings.
If you leave the platform, you may request removal of your supplied materials. OTE will action reasonable removal requests, unless the material is needed for legal, admin, record-keeping, past campaign evidence, completed booking records or dispute-resolution purposes.
When a client submits a booking enquiry, OTE may use the information provided to check availability, suggest suitable entertainers, arrange quotes and support the booking process.
Client booking information may be shared with relevant entertainers where needed to handle the enquiry or booking.
This may include:
Client name.
Contact details.
Event date.
Venue or location.
Timings.
Event type.
Performance requirements.
Relevant notes or requests.
Entertainers must only use client information for the relevant booking or enquiry. They must not misuse, share, sell or use client information for unrelated marketing.
OTE may keep booking records for admin, accounting, complaint-handling, safety, legal or dispute-resolution purposes.
If you join the OTE platform as an artist or member, we may use your data to manage your account, membership tier, subscription status, profile status and access to membership benefits.
This may include:
Creating or activating your account.
Managing your profile.
Checking your membership tier.
Processing membership payments.
Providing access to eligible perks.
Sending member updates.
Managing renewals, cancellations or deactivations.
Reviewing profile claims.
Providing platform support.
Recording membership history.
Membership perks, discounts and partner offers may require limited information to be shared with relevant partners where needed to provide the service or offer.
OTE may collect and process payment-related information for bookings, memberships, subscriptions, deposits, invoices or other services.
Payments may be processed through third-party providers, such as website checkout tools, payment gateways, banking providers, WooCommerce-related tools or other approved payment methods.
OTE does not normally store full payment card details directly. These are usually handled securely by third-party payment processors.
We may keep transaction records, invoice details, billing status and payment history for accounting, tax, admin, legal and dispute-resolution purposes.
OTE may contact clients, artists, members or website users about relevant services, booking updates, membership updates, platform news, artist opportunities, promotions or events.
We may send marketing where:
You have opted in.
You are an existing client, artist or member and the communication is relevant to similar services.
We have another lawful basis to contact you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting OTE.
We do not sell your personal information to third parties.
OTE may use personal information to review complaints, conduct concerns, safety issues or possible breaches of OTE policies.
This may include reviewing:
Booking records.
Messages.
Emails.
Profile information.
Payment records.
Photos or videos.
Screenshots.
Complaint details.
Witness information.
Previous platform history.
OTE may share relevant information with the parties involved where needed to review the issue fairly. In serious cases, information may be shared with venues, legal advisers, insurers, payment providers or authorities where appropriate or legally required.
OTE uses cookies and similar technologies to run the website, support platform features, improve user experience and understand website activity.
Cookies may support:
Login sessions.
Artist accounts.
Membership features.
Booking forms.
Checkout features.
Website security.
Cookie preferences.
Analytics.
Marketing and advertising.
Social media integrations.
Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been given or where another lawful exception applies.
More information is available in our Cookie Policy.
OTE may share personal information where necessary with:
Artists, entertainers or performers involved in a booking enquiry.
Clients making or managing a booking.
Venues where needed for event coordination.
Website hosting providers.
Website developers or technical support providers.
WordPress, WooCommerce or plugin service providers.
Payment processors.
Email and marketing platforms.
Analytics providers.
Social media and advertising platforms.
Booking, form or CRM tools.
Professional advisers, such as accountants, legal advisers or insurers.
Authorities, regulators or law enforcement where required.
Third-party partners providing membership perks or creative services.
We only share information where it is needed for the relevant purpose, service, legal requirement or platform operation.
We do not sell personal information.
The OTE website may contain links to third-party websites, social media pages, music platforms, video platforms, payment providers, artist websites, partner websites or external services.
OTE is not responsible for the privacy practices of third-party websites or platforms.
You should review the privacy policies of any third-party websites or services you choose to use.
OTE takes reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include:
SSL protection.
Secure website hosting.
Password-protected systems.
Access controls.
Secure payment processing.
Trusted third-party processors.
Website security tools.
Regular platform maintenance.
However, no website or online service can guarantee complete security. Users are responsible for keeping their own login details safe and notifying OTE if they believe their account or information has been compromised.
OTE keeps personal information only for as long as reasonably necessary.
Retention periods may depend on:
The type of information.
The reason it was collected.
Whether you have an active account or membership.
Whether a booking has taken place.
Whether payment or tax records need to be kept.
Whether there is an unresolved complaint or dispute.
Whether the information is needed for legal, admin or safety reasons.
Whether you have requested deletion.
We may keep certain booking, payment and accounting records for legal and tax purposes. We may also keep limited records where needed to protect OTE, users, artists or clients from fraud, misuse, complaints or repeat issues.
When information is no longer needed, it will be deleted, anonymised or securely archived where appropriate.
Some third-party service providers used by OTE may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, international data transfer agreements or other legally approved safeguards.
Under UK data protection law, you may have rights including the right to:
Access your personal information.
Ask us to correct inaccurate information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Withdraw consent where processing is based on consent.
Request a copy of your information in a portable format.
Object to direct marketing.
Rights may depend on the situation and the lawful basis being used.
To make a request, contact:
Email: info@outthereentertainments.co.uk
OTE may need to verify your identity before responding to a request.
If you are unhappy with how OTE handles your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.
You can find more information on the ICO website.
The OTE platform is intended for users aged 18 and over.
We do not knowingly collect personal information from children for membership or booking purposes.
If we become aware that we have collected personal information from a child without appropriate permission, we will take steps to delete it where required.
OTE does not usually need sensitive personal information.
Please do not send us sensitive information unless it is necessary for a specific booking, safety issue, complaint or legal requirement.
Sensitive information may include details about health, religion, ethnicity, political opinions, trade union membership, sexuality or criminal offences.
If sensitive information is provided to us, we will only use it where necessary and where we have a lawful basis to do so.
OTE does not normally make decisions about users, clients or artists using fully automated decision-making that has legal or similarly significant effects.
We may use basic website tools, filters, analytics or platform features to help organise enquiries, profiles, marketing or user journeys, but important booking, complaint or membership decisions are usually reviewed by a person.
OTE may update this Privacy Policy from time to time to reflect changes in law, technology, website features, platform tools, membership services, booking processes or third-party providers.
The latest version published on the OTE website will apply to ongoing use of the website and platform.
Where significant changes are made, OTE will aim to communicate them clearly.
For privacy questions, data requests or concerns about how your information is used, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
Last Updated: 28 April 2026
This Refund Policy explains how refunds are handled for bookings, artist memberships, platform services, creative services, merchandise, promotional products and other payments made through Out There Entertainments, also referred to as “OTE”, “we”, “us” or “our”.
Out There Entertainments operates as an entertainment platform, public directory and booking support service. We help clients discover and book DJs, singers, bands, hosts, performers and entertainers, and we help artists promote themselves through profiles, memberships, directory listings and platform opportunities.
Unless clearly stated otherwise, entertainers listed or booked through OTE are independent performers, suppliers or acts. They are not employees of OTE. This means that, in many cases, refunds connected to entertainer performance, cancellation, conduct or delivery may sit with the entertainer or supplier rather than OTE.
This policy should be read alongside our Booking Policy, Cancellation Policy, Client Conduct Policy, Entertainer Code of Conduct, Complaints Policy and Artist & Band Membership Agreement.
Nothing in this Refund Policy affects any statutory rights that may apply.
Refunds are reviewed based on the type of payment, the service purchased, the work already carried out, how the booking or membership was confirmed, and any statutory rights that may apply.
OTE may deal with payments for:
Artist memberships.
Booking deposits.
Full event booking payments.
Platform fees.
Administration fees.
Creative services.
Promotional services.
Studio, production, mixing or mastering support.
Merchandise or custom products.
Partner or third-party services.
Where OTE has only acted as a platform, directory, introducer or booking facilitator, refunds may be the responsibility of the independent entertainer, supplier, partner or third-party provider delivering the service.
OTE artist memberships are platform, promotional and digital service memberships.
Memberships may include:
Artist profile creation.
Directory listing.
Profile hosting.
Platform visibility.
Booking enquiry access.
Promotional activity.
Member updates.
Creative service discounts.
Studio or production-related perks.
Partner offers.
Priority consideration for campaigns, showcases or opportunities.
Access to membership support.
Where a membership is purchased and OTE begins providing membership access, profile setup, platform access, promotional work or member benefits, refunds are not normally provided for the current paid term.
This includes situations such as:
Changing your mind.
No longer performing.
Not receiving bookings.
Not receiving a specific number of enquiries.
Dissatisfaction with exposure levels.
Not using the membership.
Forgetting to cancel before renewal.
Moving location.
Rebranding.
Leaving the entertainment industry.
Personal circumstances.
Account misuse.
Removal for misconduct.
Suspension for policy breaches.
Memberships are designed to provide access, visibility and support. They do not guarantee bookings, income, enquiries, social media growth, sponsorships or specific results.
Where any statutory cancellation or refund rights apply, OTE will follow those requirements.
Some OTE services may begin shortly after purchase or sign-up.
This may include:
Creating or activating your profile.
Adding you to the directory.
Setting up account access.
Starting promotional work.
Giving access to membership benefits.
Processing your booking request.
Beginning creative, admin or support work.
If you ask OTE to begin work or provide access straight away, you understand that charges may apply for work already started or services already provided, where permitted by law.
Where a service has been fully provided, or where digital access has started with the required consent and acknowledgement, refund rights may be limited, subject to any statutory rights that apply.
Paid memberships may renew where renewal has been agreed as part of the sign-up or payment process.
You are responsible for cancelling your renewal before the renewal date if you do not want the membership to continue.
Cancelling a membership stops the next renewal where possible, but it does not automatically refund the current paid term.
Refunds for renewal charges are not normally provided where:
The renewal was agreed during sign-up.
The membership continued to be available.
OTE continued providing platform access or member benefits.
The renewal was not cancelled before the renewal date.
The membership was unused.
You forgot to cancel.
Where any renewal cooling-off rights or statutory refund rights apply, OTE will follow those requirements.
OTE may suspend, deactivate or remove an artist, entertainer, member or profile if they breach OTE policies or act in a way that damages the platform, clients, entertainers, venues or OTE’s reputation.
This may include:
No-shows.
Repeated lateness.
Unprofessional behaviour.
Abuse or harassment.
Discrimination.
Unsafe conduct.
Misrepresentation of an act.
False profile information.
Client complaints.
Venue complaints.
Misuse of the platform.
Bypassing OTE’s agreed booking process.
Non-payment.
Serious misconduct.
If an artist or member is removed, suspended or deactivated because of misconduct, policy breach or misuse of the platform, they are not normally entitled to a refund of membership, promotional or platform fees.
This is subject to any statutory rights that may apply.
Booking payments may include deposits, full payments, artist fees, OTE commission, service fees, admin fees, travel costs, equipment costs or other agreed charges.
A booking is only confirmed when:
The event details have been provided.
The entertainer has accepted the booking.
Any required payment or deposit has been received.
OTE has confirmed the booking in writing.
Once a booking is confirmed, refunds are not automatic.
Refunds may depend on:
Who cancelled the booking.
Why the booking was cancelled.
How much notice was given.
Whether the booking was for a specific event date.
Whether the entertainer had reserved the date.
Whether OTE had already carried out booking or admin work.
Whether costs had already been incurred.
Whether payment was made to OTE or directly to the entertainer.
The entertainer’s own terms.
Any statutory rights that may apply.
Where OTE has taken payment directly, OTE may review and process any refund due in line with the agreed booking terms.
Where payment has been made directly to the entertainer, the entertainer may be responsible for any refund, partial refund or alternative arrangement.
If a client cancels a confirmed booking, cancellation charges may apply.
Deposits, booking fees, admin fees, service fees and payments may be non-refundable once the date has been reserved, the entertainer has been booked, work has started or costs have been incurred.
OTE may consider a refund, partial refund, date transfer or credit note on a case-by-case basis, depending on the booking terms and circumstances.
A refund is not normally provided for:
Change of mind.
Poor attendance.
Event cancellation by the client.
Venue changes.
Weather disruption.
Guest illness.
Transport problems.
Choosing a different entertainer.
Failing to provide correct event details.
Failing to provide access, power or venue requirements.
Issues caused by guests or the venue.
Nothing in this policy affects any statutory rights that may apply.
If an entertainer cancels a confirmed booking, OTE will make reasonable efforts to help the client find a suitable replacement where possible.
However, OTE cannot guarantee that a replacement entertainer will be available, suitable or available at the same price.
If OTE has taken payment and the entertainer cancels without a suitable replacement being provided, OTE will review whether a refund is due in line with the booking terms and any statutory rights that may apply.
If payment was made directly to the entertainer, the entertainer may be responsible for any refund, partial refund, compensation or alternative arrangement.
OTE is not responsible for additional losses caused by entertainer cancellation, such as venue costs, travel costs, accommodation, guest expenses or loss of enjoyment, except where OTE is legally responsible.
Entertainers who cancel without valid reason may be suspended, deactivated or removed from the platform without refund of membership, platform or promotional fees, subject to any statutory rights that may apply.
Many OTE bookings are for entertainment at a specific event, date and time.
Because entertainers may reserve capacity, reject other work and commit resources to a specific date, refunds for confirmed event bookings may be limited once the booking is confirmed.
Where cancellation rights apply by law, OTE will follow those requirements. Where the booking is exempt from cancellation rights or the agreed cancellation terms apply, refunds may not be available.
OTE may offer or arrange digital, promotional and creative services.
These may include:
Promo videos.
Photoshoots.
Design work.
Social media campaigns.
Marketing packages.
Showreels.
Advertisements.
Artist profile writing.
Promotional graphics.
Production support.
Recording support.
Mixing and mastering.
Studio-related services.
Refunds are not normally provided once creative work, preparation, booking, planning, production or delivery has started.
This is because time, labour, partner costs, admin work or creative resources may already have been committed.
If a customer fails to provide required information, files, images, music, approvals or feedback, delays caused by missing materials do not normally qualify for a refund.
If OTE is unable to deliver a paid creative service, we may offer a refund, partial refund, credit, alternative service or revised delivery arrangement, depending on the circumstances.
Nothing in this policy affects any statutory rights that may apply.
Some membership tiers may include access to studio discounts, production, recording, mixing or mastering-related perks.
These services may be provided by OTE, partners or third-party providers.
Refunds are not normally provided where:
A session has been booked and reserved.
Work has started.
A partner has allocated time.
The artist misses the appointment.
The artist fails to provide required files.
The artist changes their mind after work begins.
The artist is unhappy due to subjective taste rather than a clear service failure.
Where a service cannot be delivered due to OTE or partner availability, OTE may help arrange a replacement date, alternative service, credit or refund where appropriate.
OTE may offer or arrange merchandise, custom products or artist-branded items.
Refunds are not normally available for:
Custom printed merchandise.
Artist-branded products.
Made-to-order items.
Personalised items.
Incorrect sizes selected by the customer.
Change of mind after production has started.
Artwork approved by the customer.
Refunds, replacements or corrections may be offered if items arrive damaged, faulty, misprinted or incorrect.
Customers should notify OTE as soon as possible, ideally within 7 days of delivery, with photos and details of the issue.
Nothing in this policy affects any statutory rights that may apply for faulty, misdescribed or incorrect goods.
OTE will investigate billing errors fairly.
Refunds may be granted where:
You were charged twice.
You were charged the wrong amount.
You paid for a product or service that was not supplied.
A technical payment error occurred.
A renewal was taken incorrectly.
A clear billing mistake has been made.
If you believe there has been a billing error, contact OTE as soon as possible with the payment details and supporting information.
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
If you have a payment issue, you should contact OTE first so we can investigate and try to resolve it.
Submitting a chargeback without contacting OTE may result in:
Temporary account suspension.
Paused membership access.
Paused booking support.
Removal of platform access while the dispute is reviewed.
Loss of booking eligibility while the issue is unresolved.
OTE will always review genuine billing concerns, duplicate payments and payment errors.
Fraudulent or abusive chargebacks may result in account removal, profile deactivation or refusal of future bookings.
Refunds are not normally provided for temporary technical issues outside OTE’s reasonable control.
This may include:
Website downtime.
Directory display issues.
Search ranking changes.
Reduced traffic.
Plugin errors.
Hosting issues.
Third-party platform problems.
Social media reach changes.
Email delivery issues.
Payment gateway disruption.
Temporary account access problems.
OTE will take reasonable steps to fix technical issues, restore access and support users where possible.
Temporary interruption does not automatically entitle a user, artist or member to a refund.
OTE memberships and promotional services are designed to help increase visibility, but results are not guaranteed.
Refunds are not normally provided because:
An artist does not receive bookings.
A profile receives low views.
A campaign receives low engagement.
A social media post does not perform as expected.
A client chooses another artist.
A sponsorship or partner opportunity is not available.
A member does not use the platform.
Directory ranking changes.
Audience response is lower than expected.
OTE does not guarantee bookings, income, enquiries, followers, engagement, sponsorships, media coverage or specific commercial results.
OTE is not responsible for event disruptions outside its direct control.
This may include:
Weather issues.
Venue cancellations.
Emergency closures.
Illness.
Transport problems.
Technical failures.
Noise complaints.
Power failure.
Unsafe conditions.
Guest behaviour.
Public safety issues.
Government restrictions.
Supplier issues.
Force majeure events.
Refunds for disruption will depend on the booking terms, payment method, cause of disruption, entertainer involvement and any statutory rights that may apply.
OTE acts mainly as a platform, directory, introducer and booking support service.
If a client and entertainer disagree about performance quality, arrival times, set duration, equipment, behaviour, payment, refunds, cancellation or expectations, OTE may review the matter and help where reasonable.
However, where the issue relates to the independent entertainer’s own service, conduct, equipment, travel or performance, responsibility may sit with the entertainer.
OTE cannot guarantee refunds, compensation, replacement entertainers or financial settlements unless OTE is legally responsible or has agreed this in writing.
Some bookings may use an approved payment method outside the main OTE website.
If OTE has approved the payment method, OTE may still support the booking process where possible.
However, if a client and entertainer make private arrangements, change the price, accept payment, change booking details or agree refunds without OTE’s knowledge or approval, OTE may not be able to help with disputes, refunds or complaints.
OTE is not responsible for private arrangements made outside the approved OTE booking process.
To request a refund review, contact OTE with:
Your full name.
Booking or order reference, if available.
Artist or client name, if relevant.
Event date, if relevant.
Payment date and amount.
Reason for the refund request.
Any supporting evidence, such as messages, photos, screenshots or receipts.
OTE will review the request and respond within a reasonable timeframe.
Refunds are not guaranteed and will depend on the policy, booking terms, evidence, payment method and any statutory rights that may apply.
Where a refund is approved and payment was made to OTE, the refund will usually be returned to the original payment method where possible.
Refund times may depend on the payment provider, bank or payment method used.
Where payment was made directly to an entertainer, supplier or third party, the refund may need to be handled by that entertainer, supplier or third party.
OTE is a platform, directory and booking support service. It does not control every part of an entertainer’s business, conduct, travel, equipment, performance, availability or refund decisions where payment has been made directly to the entertainer.
Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.
Subject to the above, OTE is not responsible for:
Entertainer no-shows.
Entertainer cancellations.
Poor performance by an independent entertainer.
Equipment failure owned or supplied by the entertainer.
Travel delays.
Illness.
Venue problems.
Guest behaviour.
Client behaviour.
Weather disruption.
Power failure.
Noise restrictions.
Private arrangements made outside the approved OTE process.
Disputes between clients, entertainers, venues, guests or third-party suppliers.
Where OTE is legally responsible for something, OTE’s liability will be limited to the amount paid directly to OTE for the relevant booking or service, unless the law says otherwise.
OTE may update this Refund Policy as the platform develops, booking processes change, membership options change, new services are added or legal requirements change.
The latest version published on the OTE website will apply to new and ongoing use of the platform.
Continued use of the platform after updates are made will be treated as acceptance of the updated policy.
For refund questions, billing issues or refund review requests, please contact:
Email: info@outthereentertainments.co.uk
Phone: 07983 517 569
By using the OTE website, purchasing a membership, confirming a booking, making a payment, commissioning creative services, buying merchandise or using the platform, you confirm that:
You have read and understood this Refund Policy.
You understand that OTE acts mainly as a platform, directory and booking support service.
You understand that many entertainers are independent performers, suppliers or acts.
You understand that memberships provide platform access, profile visibility and promotional support, not guaranteed bookings or income.
You understand that refunds are not automatic.
You understand that booking refunds may depend on the entertainer, payment method, cancellation reason, notice given, booking terms and any statutory rights that may apply.
You understand that creative work, digital access, membership setup and promotional services may become non-refundable once work or access has started, subject to any statutory rights that may apply.
You agree to contact OTE as soon as possible if you believe there has been a billing error, duplicate charge or refund issue.
Finding the right act for your event is simple. Browse our growing directory of DJs, singers, bands and entertainers, choose the performers that suit your event, then send us your date and details through the booking form. Once we receive your enquiry, our team will check availability, review your requirements and come back to you with the best options for your celebration, party, wedding or live event.
Explore our artist directory and find DJs, singers, bands and entertainers that match your event style.
Tell us when your event is taking place so we can check availability with the right performers.
Once your request is submitted, our team will review the details and coordinate the booking process.
We’ll get back to you with availability, options and booking details for your event.
Our goal is simple: to create an unforgettable experience that leaves you and your guests talking about your event long after the lights go down. We’re not in the business of delivering “just okay” – we go all in, every time. We denounce with righteous indignation and firm conviction anyone who settles for less, because we believe every celebration deserves to feel special, unique, and full of life. Whether it's the vibe on the dancefloor, the energy in the room, or the personalised touches that reflect your style, we make sure everything comes together in a perfect blend of fun, excitement, and professional flair. Your night isn’t just another booking to us – it’s an opportunity to create something memorable, tailored, and truly one of a kind.
