Last Updated: 17 October 2025
This Client Conduct Policy (“Policy”) outlines the behaviour, responsibilities and expectations for all clients (“you”, “your”) who book entertainers through Out There Entertainments (“we”, “us”, “our”, “OTE”). By submitting an enquiry, confirming a booking or using our Website (“Platform”), you agree to follow this Policy at all times.
1. Treat Entertainers With Respect
Clients must treat entertainers with respect, courtesy and fairness before, during and after an event. This includes maintaining polite communication, providing clear information, respecting performance requirements, avoiding aggressive or abusive behaviour and ensuring entertainers feel safe while working at your event.
2. Provide Accurate Event Information
Clients must provide full and truthful information when booking, including event date, time, duration, location, access requirements, performance space, expected audience size, special requests and equipment needs. Incorrect or missing information may impact the entertainer’s ability to perform and may result in booking issues for which OTE is not responsible.
3. Ensure a Safe Environment
Clients must provide a safe environment for entertainers to work in. This includes a secure performance area, safe electrical supply if needed, reasonable lighting and weather protection for outdoor events, and ensuring no hazards are present. Clients are responsible for addressing any safety concerns raised by entertainers.
4. Respect Venue Policies
Clients must follow all venue rules relating to noise limits, performance times, equipment use, alcohol and behaviour standards. If a venue imposes restrictions, clients must inform the entertainer in advance. OTE is not responsible for venue-related issues.
5. No Harassment, Abuse or Discrimination
OTE operates a zero-tolerance policy for harassment, discrimination, intimidation, threats or abusive behaviour directed at entertainers, guests, staff or OTE personnel. Any such behaviour may result in cancellation of the booking and removal from the platform.
6. Provide Necessary Access & Facilities
Clients must ensure entertainers can enter the venue, set up their equipment and perform without disruption. This includes providing access to power if required, confirming arrival instructions, offering a suitable setup area and ensuring guests do not interfere with the entertainer’s equipment or performance.
7. Payment Responsibilities
All bookings must be paid in full before they are confirmed. Payments may be made on-platform or via approved off-platform methods. Late payments, payment failures or incomplete payments can result in cancellation. Payment disputes must be resolved directly with the entertainer if they relate to refunds or cancellations.
8. Respect the Performance Agreement
Clients must not demand additional performance time, services or equipment that were not agreed in advance. Any changes must be approved by the entertainer and OTE before the event. Pressuring entertainers into performing under unsafe or unsuitable conditions is prohibited.
9. Alcohol, Behaviour & Event Conduct
Clients must ensure guests behave appropriately and do not disrupt or endanger the entertainer. This includes preventing harassment, avoiding interference with equipment and maintaining a safe and respectful environment. If unsafe behaviour occurs, the entertainer may stop the performance.
10. Cancellations & Refunds
If a client cancels a booking, any refund or compensation is entirely the responsibility of the entertainer. OTE does not process or enforce refunds on behalf of entertainers. Entertainers may choose whether or not to offer a partial or full refund based on their own policies.
11. Complaints & Disputes
Clients should report concerns or complaints to OTE within 48 hours of the event. OTE may review relevant communication and booking details but cannot enforce compensation or refunds. Disputes about performance quality, lateness, equipment, payment or expectations must be resolved directly between the client and entertainer.
12. Damage to Equipment or Property
If a client or their guests damage an entertainer’s equipment or property, the client may be responsible for repair or replacement costs. OTE is not liable for damage caused by clients or guests.
13. Unacceptable Conduct
Clients may be removed from the platform for behaviour including verbal abuse, discriminatory remarks, aggressive conduct, refusal to pay, fraudulent enquiries, unsafe venue conditions, inappropriate behaviour towards entertainers or violation of any OTE policies.
14. Emergency Situations
If a situation involving violence, threats or illegal activity occurs, clients must contact emergency services immediately. Once safe, clients may notify OTE so we can review and take internal action if appropriate.
15. Acceptance of This Policy
By using the OTE platform, submitting an enquiry or booking an entertainer, you confirm that you have read, understood and agree to this Client Conduct Policy.