#1 Privacy Policy & Website Terms and Conditions

Last updated: October 2025

At Out There Entertainments, we’re committed to protecting your privacy and keeping your personal information safe. Whether you’re browsing our website, booking a DJ for your event, or signing up for one of our Artist Membership packages, your data matters to us. This policy explains what information we collect, how we use it, and your rights when using our website and services. By continuing to use this site, you agree to the practices described here.

1. What Information We Collect

When you interact with our website, we may collect two types of information: personal information that you provide voluntarily and technical information collected automatically through cookies or analytics tools.

Personal Information
Depending on how you use our site, we may collect your name, phone number, and email address, billing and shipping address (for orders through WooCommerce), account and login details (if you create a membership or customer account), payment details (processed securely by third-party payment gateways, never stored by us), and any information you provide through contact, enquiry, or booking forms.

For Artist Memberships, we may also collect your artist or band name, genre, social links, bio, and promotional content such as photos, videos, and descriptions. We also store subscription details, payment history, renewal dates, and communication preferences related to your membership.

Technical Information
We also collect certain data automatically, including your IP address, browser type, device information, pages visited, time spent on site, and general location based on IP. This helps us analyse website performance, identify popular services, and continually improve the experience for users.

2. How We Use Your Information

We only use your information when we have a clear reason to do so, and we always handle it lawfully and fairly. We may use your information to respond to enquiries or booking requests, process and deliver orders placed via our WooCommerce store, manage your Artist Membership (including profile creation, renewals, and service updates), and send transactional or service-related emails such as booking confirmations, payment receipts, or membership reminders.

We also use data to improve our website design, functionality, and user experience, and may occasionally send marketing emails if you’ve opted in. We never sell or rent your information to third parties. The only time data is shared is with trusted providers who help us operate our business, such as payment processors (like Stripe or PayPal), email and hosting platforms, or analytics tools (like Google Analytics). Each partner follows strict GDPR and data protection standards.

3. WooCommerce and Payments

Our site uses WooCommerce to manage product and membership purchases. When you make a purchase, WooCommerce collects personal and order information to complete your transaction. This may include your name, billing details, email address, and payment status.

All payments are handled securely via third-party payment processors such as Stripe or PayPal. We do not store full card or payment details on our servers. If you choose to create an account during checkout, your order history and preferences are stored securely within your account dashboard. You can log in at any time to view or delete your information.

4. Artist Memberships

When you sign up for an Out There Entertainments Artist Membership, we use your information to manage your membership, promote your profile, and provide access to member-only benefits. This may include displaying your artist profile, photos, or social links publicly on our website, contacting you about membership renewals or promotional opportunities, offering discounts, event invitations, and gig-related communications, and sharing select promotional content to help showcase your work.

You can request to update or remove your profile at any time by contacting info@outthereentertainments.co.uk

5. Cookies and Analytics

Our website uses cookies (small files stored in your browser) to enhance user experience and track performance. Cookies allow us to remember form inputs or preferences, analyse traffic and visitor behaviour, and improve loading speed and usability.

We use Google Analytics to gather anonymised data on how visitors use the site, including which pages are viewed, how long people stay, and general location. This helps us understand what users find useful and where improvements can be made. You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly without them. To learn how Google handles your data, visit the Google Analytics Privacy Policy.

6. Legal Basis for Data Use

We collect and process data under the following legal bases: contractual obligation (when you make a booking or purchase a membership), legitimate interest (for analytics, performance monitoring, and essential communications), and consent (for optional marketing emails or cookies). If we ever need to use your data outside these purposes, we’ll ask for your explicit consent first.

7. How Long We Keep Your Data

We keep data only for as long as necessary. Enquiry details are stored for a short period for follow-up purposes. Booking and order data may be kept for up to six years for accounting and legal compliance. Membership information is retained while your subscription is active and for a short period after cancellation for administrative reasons.

You can request deletion of your personal data at any time, unless we’re legally required to retain it.

8. Your Rights

You have the right to access the data we hold about you, request correction of inaccurate information, request deletion or restriction of your data, withdraw consent for marketing communications, and lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled. All requests will be handled within one calendar month in line with UK data protection law.

9. How We Protect Your Information

We take security seriously. All personal data is stored securely, and access is limited to authorised staff and trusted providers. Our site uses SSL encryption, firewalls, and up-to-date software to protect against unauthorised access. While no online system is 100% secure, we continuously review our practices to ensure the highest standards of protection.

10. Third Parties and External Links

Our website may include links to partner venues, event suppliers, or third-party platforms. Once you leave our site, we are not responsible for the content or privacy policies of those websites. We recommend reviewing their policies before sharing any information. We also work only with third-party platforms that are GDPR-compliant and reputable.

11. Updates to This Policy

We may occasionally update this Privacy Policy and Terms to reflect operational changes or new legal requirements. If updates are significant, we’ll clearly communicate them on the website. Your continued use of the site after changes are posted will be considered as acceptance of the updated policy.