Last Updated: 17 October 2025

This Cancellation Policy explains how cancellations are handled for bookings made through Out There Entertainments (“we”, “us”, “our”, “OTE”). By submitting a booking enquiry, confirming a booking or paying through the OTE platform or an approved off-platform method, you agree to this Cancellation Policy in full.

1. General Overview

OTE acts as a booking facilitator between clients and entertainers. We are not the performer, event organiser or legal representative. All refunds and cancellation decisions are the responsibility of the entertainer. OTE does not issue refunds, enforce refunds or mediate financial settlements.

2. Cancellations by Clients

If a client cancels a confirmed booking, any refund, partial refund or compensation is the sole responsibility of the entertainer. Entertainers may choose to offer:
A full refund;
A partial refund;
No refund at all.
OTE does not process or control refunds on behalf of entertainers. Once a booking is confirmed, payments made to OTE or through off-platform methods are considered final unless an entertainer voluntarily offers a refund.

3. Cancellations by Entertainers

If an entertainer cancels a confirmed booking, they may be required to refund the client directly, depending on circumstances. Entertainers must notify both the client and OTE immediately if they are unable to attend. Entertainers who cancel late or without valid reason may be removed from the platform without refund of their membership. OTE is not responsible for losses, inconvenience or compensation resulting from entertainer cancellations.

4. Changes to Event Details

If a client changes the date, time, duration, location, equipment requirements or any important event detail after a booking is confirmed, the entertainer may:
Decline the new conditions;
Request an additional fee;
Cancel the booking without offering a refund.
Any changes must be agreed by both the client and entertainer. OTE must be informed of any change that affects the booking.

5. No-Shows & Lateness

If an entertainer fails to attend or arrives significantly late without valid reason, they may be required to refund the client directly. If a client or venue fails to provide access or causes significant delays, the entertainer is not obligated to extend their performance or offer a refund. OTE is not responsible for compensating either party in cases of lateness or no-shows.

6. Event Disruptions & External Factors

OTE is not responsible for cancellations caused by external factors, including weather issues, transport delays, illness, accidents, technical failures, venue restrictions, noise complaints, power outages, unsafe conditions, emergencies or behaviour of guests. These matters must be resolved between the client and entertainer. Refund decisions remain entirely with the entertainer.

7. Safety-Related Cancellations

Entertainers may cancel or stop a performance immediately if unsafe or abusive conditions arise. This includes harassment, discrimination, threats, violence, excessive intoxication from guests or unsafe performance conditions. In such cases, the entertainer is not required to offer any refund. Clients should ensure a safe environment at all times.

8. Behaviour-Related Cancellations

If a client behaves inappropriately, refuses access, breaches venue rules or creates an unsafe environment, the entertainer may withdraw from the booking without providing a refund. If an entertainer behaves unprofessionally or breaches OTE policies, they may be removed from the platform. OTE does not reimburse entertainers removed for misconduct.

9. Force Majeure

Neither OTE, entertainers nor clients are responsible for cancellations caused by events outside reasonable control, including natural disasters, severe illness, emergencies, government restrictions or major incidents. Refund decisions remain the entertainer’s choice.

10. Off-Platform Payments

If a booking uses an off-platform payment method, the client and entertainer are fully responsible for managing cancellations and refunds. OTE is not involved in off-platform financial handling and cannot intervene in refund disputes.

11. How to Notify of a Cancellation

Cancellations must be communicated to OTE as soon as possible. Clients and entertainers should notify us by email or through the website contact form. Entertainers must also contact the client directly. OTE may request additional details for record-keeping or safety reasons.

12. Complaints About Cancellations

If a client or entertainer believes a cancellation has been handled unfairly, they may submit a complaint to OTE. While we can review the incident for conduct or safety reasons, we do not enforce refunds, reversals or compensation decisions.

13. Acceptance of This Policy

By using the OTE Platform, submitting an enquiry, confirming a booking or performing at an event, both entertainers and clients confirm they have read, understood and agreed to this Cancellation Policy.